Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,357 Reviews)
Rating breakdown 7,357 reviews
5 Stars
5,729
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,253 out of
3,769)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Best coffee machine ever made.
on February 5, 2023
Posted by: Roy
from Union city, California
I got this as a birthday gift and now it's like I feel I'm drinking to best coffee in the world. I'm so hooked on this machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Life Changer
on February 5, 2023
Posted by: RSL11
from Orlando, FL
[This review was collected as part of a promotion.] I bought the Vertuo 3 months ago and i have been loving it since. I love the machine so much that i ended up buying one for my mom and sister in law. I have a cup every morning and its just as good if not better than anything you can buy in the stores at a fraction of the price.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes delicious espressos
on February 5, 2023
Posted by: kayb95
After trying this out at a friends house I had to buy my own. It’s very simple to use and makes absolutely amazing espressos, comparable/if not better than most coffee shops. The only downside is the noise the machine makes, it’s much louder than any other coffee maker I’ve tried while brewing. However, overall a great product!
Response from influenster.comBy Savoeurn D., Customer Service, February 8, 2023
Thank you for your review. We're thrilled to learn you are enjoying your Pixie machine. However, we understand the operating noise coming from your machine is not to your satisfaction, and we're happy to provide some tips to help alleviate your machine issue. It is normal for all Nespresso machines to make some noise during operation. Please keep in mind the following factors that may be contributing to the noise:
• New machines with brand new pumps will produce less noise over time.
• If operating without water in the tank, the pump will be louder.
• The machine should be stable, with rubber feet on the bottom. If any rubber feet are missing it may cause an abnormal vibration.
• The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop. Sitting your machine on top of a rubber mat or folded kitchen towel will help eliminate the noise.
For best maintenance for your machine, we recommend to always eject the used capsule after every use and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Pixie comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you and enjoy your Nespresso moments!
• New machines with brand new pumps will produce less noise over time.
• If operating without water in the tank, the pump will be louder.
• The machine should be stable, with rubber feet on the bottom. If any rubber feet are missing it may cause an abnormal vibration.
• The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop. Sitting your machine on top of a rubber mat or folded kitchen towel will help eliminate the noise.
For best maintenance for your machine, we recommend to always eject the used capsule after every use and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Pixie comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you and enjoy your Nespresso moments!
Written by a customer while visiting influenster.com
Customer Rating
5
Such awesome coffee!
on February 4, 2023
Posted by: KristyA
from San Diego
[This review was collected as part of a promotion.] I’m a new Nespresso owner and I love ordering new flavors to see which ones will be a favorite. So far I have too many to narrow down. They are all so smooth and delightful in their own way Best purchase I’ve made in a long time !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best cup of coffee
on February 4, 2023
Posted by: Dee1016
from Oregon
[This review was collected as part of a promotion.] It’s so nice to be able to make a perfect cup of coffee everyday in my own home. I love the variety of coffees.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee!!
on February 4, 2023
Posted by: Ashleyt
from Dixon CA
[This review was collected as part of a promotion.] My husband and I have never been more pleased with a coffee machine! We upgraded from our 12 cup Cuisinart machine, and we’re in love! We had a hiccup with the vertuo next, but customer service replaced our machine with one of my choice and the vertuo plus is where it’s at!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
New color
on February 3, 2023
Posted by: Garciaway
from New York, NY
[This review was collected as part of a promotion.] My family & I love the Nespresso vertuoplus. This is the best coffee maker. The coffee is delicious.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not purchase
on February 3, 2023
Posted by: Clark
from Rhode Island
When we first got this, we loved it. Best thing ever!! Could never go back to any other. We’ve descaled it and it won’t do the rinse cycle. Has the red ring. This is so disappointing. You have to send it to them for two weeks while they “repair” and most likely send you a refurbished machine. Will not recommend to anyone.
Have to go back to my no fail Keurig.
Have to go back to my no fail Keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 4, 2023
When we first got this, we loved it. Best thing ever!! Could never go back to any other. We’ve descaled it and it won’t do the rinse cycle. Has the red ring. This is so disappointing. You have to send it to them for two weeks while they “repair” and most likely send you a refurbished machine. Will not recommend to anyone. Have to go back to my no fail Keurig.
Written by a customer while visiting Nespresso USA