Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,357 Reviews)
Rating breakdown 7,357 reviews
5 Stars
5,729
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,253 out of
3,769)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Great Coffee Machine
on February 16, 2023
Posted by: Lainey120
from Canoga Park, California
[This review was collected as part of a promotion.] I bought this product over a month ago and it's been the best purchase yet! My VertuoPlus Deluxe has been by far the best coffee maker. It's quick and easy and the best coffee I've ever had. If you love expresso or just a good cup of coffee, this is the machine for you!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Way better then keurig or starbucks
on February 16, 2023
Posted by: Diana
from Copake New York
[This review was collected as part of a promotion.] I got the machine 2 months ago and I will never go back
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Reliability
on February 16, 2023
Posted by: SDC
from San Diego
[This review was collected as part of a promotion.] So far, the Plus is a lot more reliable than the Vertuo Next.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Mornings are now better!!!
on February 16, 2023
Posted by: Coffee Kid
from Louisiana
[This review was collected as part of a promotion.] Obsessed with my new Nespresso VurtuoPlus. I would describe myself as somewhat of a coffee snob. I typically do French press coffee every morning because a drip coffee pot or a Kuerig just doesn't taste good, but now that I have my new Nespresso machine, I'll never have to wait for boiling water again! The coffee it brews is outstanding!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great coffee but needs to be hot !!
on February 15, 2023
Posted by: New customer
[This review was collected as part of a promotion.] Love the coffee, wish the machine makes hotter coffee as this is the second machine I try and my coffee is not nearly as hot as my very old Keurig machine
I would recommend this to a friend!
Response from Nespresso USABy Katy R., Customer Service, February 16, 2023
Quality is very important to us, Rasha, so our machines brew the coffee to the specific parameters, and ideal temperature to brew a smooth cup, without heavy bitter or acidic taste, and avoid over-extracting the beans. If you're not pleased with your Nespresso coffee, please call directly, 800.562.1465, and a machine expert will assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
AVOID FLAT TOP VERSION
on February 15, 2023
Posted by: toads
from California
While flat top looks nice, but they are 100% inferior to the rounded top versions. This is our 3rd machine from Nespresso but the only one we felt we need to return right away. I actually thought it came broken because the lid felt so loose and lifted so much when "closed" (approx 1/2 inch to 1 inch on ONE SIDE ONLY). They told me it was "normal" to lift like that BRAND NEW and I shouldn't be touching the top anyways. The older, rounded version doesn't feel loose like that and top doesn't wobble when touched. It also doesn't feel like it'd break if a pod is dropped on it. Nespresso won't cover return because it's not "broken" and requires a video chat. I also tested the machine against an older one and this new one definitely does not pass the test, it's watery and does not give the same foamy consistency.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 21, 2023
Hi. Thank you for your recent review. We are dismayed to learn your VertuoPlus machine did not meet your expectations. We have arranged to have a Machine Expert contact you at the number we have on file for you. Call backs can occur within 24-48 hours from being submitted. For immediate assistance please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing
on February 15, 2023
Posted by: Robert
from Huntington beach ca
[This review was collected as part of a promotion.] so glad i got this… 2nd Machine i love the automatic open…
can’t wait for new machines and years to come
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So far - GREAT
on February 15, 2023
Posted by: Cathy
from Lake Forest, CA
[This review was collected as part of a promotion.] From the coffee, machines and customer service - Nespresso has never disappointed. I have been a 13 year happy customer! Thank you Nespresso, keep up the good work.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA