Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.5
(4,406 Reviews)
Rating breakdown 4,406 reviews
5 Stars
3,376
4 Stars
456
3 Stars
125
2 Stars
128
1 Star
321
86%of customers recommend this product.
(
2,818 out of
3,284)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
2
Needs Improvement
on October 29, 2025
Posted by: CoffeeLover31
This model has so many issues and why it is still on the market is mind boggling! For the price you pay, there should not be leaking issues, mechanical issues, etc. Nespresso really needs to look into the malfunctions that have been reported by many.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, October 30, 2025
Thank you for your review, Tauniesha. We appreciate your bringing this to our attention. Our Machine Experts are available 24/7 to troubleshoot over the phone to be sure you're able to continue to enjoy your Nespresso moments. Please call 800.562.1465 so we may troubleshoot over the phone and help resolve your concerns.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 machines died in less than 2 years.
on February 13, 2022
Posted by: Bob
from Arizona
We have had 2 Vertuo Plus machines that have lasted 11 months then died. Today I was told that my issue was over heating or the thermal unit was bad. Both times the machine stopped working was after sitting for 24 hours. Both times Nespresso offered to repair the machine. So what do I do while you are repairing the machine? How long will it take? Note, we have different Vertuo model in our 2nd home that is at least 3 or 4 years old. No issues. Something about the Veruo Plus that does not seem to work for us.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, February 14, 2022
Thank you for your review. We understand how frustrating machines issues can be, and we are glad to see a Coffee Specialist was able to replace your VertuoPlus machine. If you have any questions or concerns about your new Vertuoline machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
Written by a customer while visiting Nespresso USA
Customer Rating
1
After a year you and your machine are on your own.
on September 12, 2022
Posted by: Karina
from New York
This machine was like our family member, we loved it. And any place in the world we'd go and see the Nespresso shop, we'd support it absolutely ! However, 4 years passed by, the machine, a coffee to be exact, started leaking. We called the support center, went thru the whole process that took almost 40 min to find out they can't help us. AS THE WORLD WIDE FAMOUS COFFEE MACHINE COMPANY WON'T HELP YOU IF YOUR MACHINE IS MORE THAN A YEAR OLD! SO BASICALLY THET SAY THAT 4 YEARS IS TOO OLD HENCE THE NESPRESSO MACHINE IS NOT GOOD AFTER A YEAR OR TWO.
WILL NOT RECOMMEND. I WOULD ACCPECT A LITTLE BIT MORE FROM THIS PARTICULAR COMPANY!!!
WILL NOT RECOMMEND. I WOULD ACCPECT A LITTLE BIT MORE FROM THIS PARTICULAR COMPANY!!!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Highly recommended!
on November 18, 2022
Posted by: Chloe245
Boy am I so glad my daughter talked me into buying this. Now I am enjoying my triple late, she loves ice coffees and we can have it all without running to a coffee shop. Just get you favorite Vertuo coffee and press the button. The flavor and aroma is unbeatable and yes it is hot!!! My Nespresso VertuoPlus came with milk frothing unit. Now coffee making is a breeze before work and after. Forget others (I’ve tried and coffee was never hot) this will definitely be a winner in any house.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee.....when the machine isn't broken!
on January 15, 2023
Posted by: jamierose84
I purchased this machine just over 2 years ago. Today is the third time it had broken. The first time was just after a couple months, then again on the very last day of the warranty and again today. Each time it has broken, it opens and closes, flashes, then goes solid green and stays solid green. The button is malfunctioning in their machines and they're not doing anything to improve the design. Each time they tried to blow it off as a cleaning issue on the paperwork when sent back, when I've been using R/O water in the machine every single time and have also been running the cleaner through the machine. When I try to troubleshoot each person just seems completely confused why it won't go into factory settings mode.....HERE'S A CLUE....THE BUTTON DESIGN IS DEFECTIVE SO THE MACHINE ISN'T REGISTERING THAT IT'S BEING PRESSED. After spending such good money on Nespresso and the coffee pods just for the machine to fail 3 times in just over 2 years with exact same issue, I will not buy Nespresso products again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 18, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPlus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support, We are happy to learn you were able to arrange a free repair. If you are still experiencing issue with your machine back from repair, please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Vertuo plus machine not reliable
on February 8, 2024
Posted by: Tony
from Florida
Bought this machine 1 year and 4 months ago and it stopped working. I get the 2 flashing red lights and then turns solid green. After speaking with Nespresso options given are pay to repair or purchase another. They offered 35% off for a machine that breaks down 4 months after warranty expires. It was great while it worked but you may want to look at another model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., February 9, 2024
Thank you for your review. We certainly understand your frustration, and we're glad to see that you've chosen to use the discount when the machine is back in stock. Please let us know if you have any other questions as we are always here to help. We are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
The Worst Machine Nesrpesso Offers
on July 8, 2024
Posted by: Miranda
from PA
I went through 3 machines in 1-1/2 years. Calling nespresso and having to go through the video chat 3 times was extremely frustrating. Especially when its messing with someone's morning coffee! Overall the Wi-fi / bluetooth connection is ridiculous and never updates the machine firmware as it says it will, then would always just stop brewing the pods. HORRIBLE.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, July 9, 2024
Hi Miranda. Thank you for your review. We are disappointed to learn the Vertuo Next does not meet your expectations. We are, however, thrilled to hear that your machine was replaced with an Vertuo. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your replacement Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worthless
on July 17, 2024
Posted by: Scott the Frustrated
from Detroit Michigan
Absolute garbage. I had it replaced at least once. The last time it broke down and would not read the codes. I would call them once a week and after a long process they would get it running again once. They know these things do not work because they sell so many refurbished ones. Do not recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, July 18, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that we offer replacement and/or repair assistance through our toll-free number, 800-562-1465, even when your machine is out of warranty. We are confident that we’ll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA