Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,441 Reviews)
Rating breakdown 7,441 reviews
5 Stars
5,798
4 Stars
879
3 Stars
255
2 Stars
163
1 Star
346
86%of customers recommend this product.
(
3,277 out of
3,795)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
I just love the taste of Odacio!
on August 24, 2023
Posted by: Kathy
from New York, NY
[This review was collected as part of a promotion.] I love the taste. It is a mild & a refreshing coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Cup of happiness!
on August 24, 2023
Posted by: Trex87
from Austin, TX
[This review was collected as part of a promotion.] I bought my second Nespresso machine recently bc of the upgraded features. I love the coffee options.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee but...
on August 24, 2023
Posted by: Anon
I bought this machine 8 months ago and have had problems with it prior to today. But today it completely stopped brewing and kept throwing errors even after descaling, and doing a factory reset. My machine is completely clean but broke for unknown reasons. I would avoid the vertuo next at all costs.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nesspresso is the best
on August 24, 2023
Posted by: stormio
from nc
[This review was collected as part of a promotion.] I bought my machine a month ago and i love the coffee. The Stormio brew is my favorite!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Be cautious
on August 24, 2023
Posted by: Mary
from virgina
I received this machine as a birthday gift and it stopped working a few months after. I did not use it daily or abuse the way you put in the pods so I was so curious why it stopped working. It was not even a year old and I bought a bunch of pods. This machine is disappointing I love the nespresso brand but this machine was the least favorite.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, August 25, 2023
Thanks for your review, Mary. We’re dismayed that your gifted Vertuo Next machine you received for your birthday stopped working after a few months. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us to create your Nespresso account, register your Vertuo Next machine, and speak with a machine expert to troubleshoot your machine, in a one contact resolution. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We’re available 24 hours a day and 7 days a week for your convenience. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice
on August 23, 2023
Posted by: amya1590
Lovely little machine. Its easy to refill with water and i like that the pods are collected in the little compartment. Only downside for me is doing the milk spereately. I do like the tassimo where the milk is done the same as the coffee
Written by a customer while visiting influenster.com
Customer Rating
5
excellent coffee maker!
on August 23, 2023
Posted by: Alex
from Louisiana
[This review was collected as part of a promotion.] I’m loving mine so far! i’m a big fan of just a black cup of coffee and this is a great coffee maker for just that!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid
on August 23, 2023
Posted by: MrDissatisfied
from Atlanta
We have had to replace this twice in the first year, numerous videos on YouTube of the many problems it has, so NOT recommended
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , August 24, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA