Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Sleek and easy to use
on August 5, 2023
Posted by: McDowelMD
[This review was collected as part of a promotion.] VertuoPlus is easy to use, sleek design, and great functionality. Works great for my office without taking up too much desk space.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love!
on August 4, 2023
Posted by: JessicaB
Love making my lattes at home with this machine. The froth on each cup is rich and thick and I can make coffee for a fraction of the cost of buying it out.
Written by a customer while visiting influenster.com
Customer Rating
5
Morning Joy
on August 4, 2023
Posted by: asbrnc
from Houston, TX
[This review was collected as part of a promotion.] The VertuoPlus helps me leave for work quickly in the mornings with a delicious cup of coffee with an added espresso. It brews morning joy!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Our fantasy came true
on August 4, 2023
Posted by: Cobiboy
from Mpls. MN
[This review was collected as part of a promotion.] Got it for my wife for her birthday, and we love it!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent features! Love it
on August 4, 2023
Posted by: Boyet
from Gaithersburg, Maryland
[This review was collected as part of a promotion.] I bought a month ago and I enjoy the coffee every single day
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
User friendly, simple features.
on August 3, 2023
Posted by: Vic46
from San Francisco Ca
[This review was collected as part of a promotion.] 1 bought the Vertuo machine that brew all sizes of capsules.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Only lasts 6 months
on August 3, 2023
Posted by: B
I've had two of these machines and each one only worked for 6 months before I started having the same issue. It begins as a random error that prevents coffee from brewing, which becomes more and more frequent until it won't brew at all. With the first model, I spent an hour on the phone with customer service to go through every avenue to ensure it wasn't functioning before they agreed to send me a new machine - I appreciated this and the process was easy! But here we are, 8 months later with another non-functioning machine. I rinsed and descaled the first model, and have been religious with maintenance on the second machine - same issue. The error is "capsule not recognized." Very frustrating to waste several capsules and not know if it's going to work in the morning or not. Reading other reviews and speaking to Nespresso store employees, this seems to be a common issue with this model. I would skip!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , August 5, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Stellar Coffee
on August 2, 2023
Posted by: Yum
from San Jose, ca
[This review was collected as part of a promotion.] I bought this machine a month ago. The product is the best coffee I have had at home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA