Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Great buy!
on August 14, 2023
Posted by: Grace
[This review was collected as part of a promotion.] I received this machine as a gift and absolutely loved it! I bought one for my parents as well. The Nespresso pods are just as good as going out for coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Cute and functional!
on August 13, 2023
Posted by: glamona
from Nebraska
[This review was collected as part of a promotion.] We recently replaced our VertuoNext with this machine. Pros are definitely that it is auto open/close and that it looks more attractive on our counter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Italian-style coffee in minutes in your kitchen
on August 13, 2023
Posted by: FLCoffeeLover
from Tallahassee, FL
[This review was collected as part of a promotion.] I recently bought a second VertuoPlus machine (after my first in 2019). I cannot recommend this model enough! While other Vertuo machines have different features--this one for me is a classic, with easy capsule-loading and quick access to the discarded capsule canister (in the back) and the water tank. The sleek design is a welcome addition to any kitchen, where you can welcome Italian-style coffee (including the coveted crema!) in your own kitchen!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Very good
on August 13, 2023
Posted by: M gee
from Plattsburgh, ny
[This review was collected as part of a promotion.] Makes great coffee of all sizes, perfect size for a kitchen coffee maker
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Meah
on August 13, 2023
Posted by: 3cupsaday
from Denver
Lasted just under 2 yrs. Then stopped dispensing hot water.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, August 14, 2023
Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We are confident that we can help find a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the push button
on August 12, 2023
Posted by: Nene
from East Hampton, NY
[This review was collected as part of a promotion.] After our Vertuo Next died we upgraded to the Vertuo Plus, really like just pushing a button instead of having to crank a lever
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid at all costs.
on August 12, 2023
Posted by: Boris
Junk. Stopped working after a few years of sporadic use. Also, loud when it did work (which is normal for this model). Other models appear to have much better reviews. Avoid at all costs.
Response from Nespresso USABy Leslie G., Customer Service, August 14, 2023
Thank you for your review, Boris. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We are confident that we can help find a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Bit of a rough start
on August 11, 2023
Posted by: Sunoe
from Deerfield, IL
[This review was collected as part of a promotion.] The coffee is delicious, a bit strong, but that's what milk is for, but the instructions for our Vertuo Next are, well, not so hot. Would it be so hard to put all the instructions for each language together? Why does the light at the top pulse? Not ready, not hot, or what?
I would recommend this to a friend!
Response from Nespresso USABy Tara B, Customer Service, August 12, 2023
Thank you for your review, Susan. We are thrilled that you are enjoying Nespresso coffee with your Vertuo Next machine, however, sorry to learn the instruction didn’t meet your expectations. We would be happy to share your concerns and we recommend using this link: nespresso.com/us/en/machine-assistance, to obtain guidance with your Vertuo Next machine. Please don’t hesitate to contact us via our toll-free number 1-800-562-1465 for additional help. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA