Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
1
Terrible. Don’t buy.
on August 18, 2023
Posted by: Nic
from Colorado Springs CO
Bought this is May. After three months, can no longer get a cup of coffee out of it. The motor starts, loudly, then the button just turns solid orange. Factory restart, descaling, unplugging and plugging, nothing works. I only use this machine a few times a week.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, August 19, 2023
Thanks for your review, Nic. We’re dismayed to learn your Vertuo Next machine stopped brewing coffee and the brew cycle is loud. Your machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling our toll-free number to create your Nespresso account, register your machine, and troubleshoot with one of our machine experts. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We look forward to speaking with you soon and get you back to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Stylish and easy to use
on August 17, 2023
Posted by: Ashin
from New York, NY
[This review was collected as part of a promotion.] I have been thinking about getting a Nespresso machine and finally got one. I like to brew my own coffee by grinding beans and hand drip or use an old stovetop espresso machine and didn't own a coffee maker. I still use them from time to time but it's great that my husband can brew his own now with the ease of Nespresso machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do Your Research! Get a Plus
on August 17, 2023
Posted by: WarmCoffee
from California
We replaced our Vertuo with a Vertuo Next 1 week ago. This thing is a piece of junk. The machine in manual, its loud, it leaks, the coffee comes out luke warm if it comes out at all. What a scam.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, August 21, 2023
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. To ensure optimal use of your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine
on August 17, 2023
Posted by: morningCoffee
from Walnut Creek, CA
[This review was collected as part of a promotion.] Finally got the Vertuo Next for home, to replace my original Nespresso machine. Love the variety of coffees that we can brew. 7oz, 5oz or Espresso, can't wait to try the 12 oz coffees. Love the smaller footprint. Now my husband can have his black coffee and I can make my cappuccino with one machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very disappointing.
on August 17, 2023
Posted by: Bob27
from WA
Not long after I purchased the top panel began to stick now it’s totally stuck. I’m unable to find any guidance on how to repair it, assuming repair is possible at all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , August 18, 2023
Thank you for your review, Bob. We share your disappointment that you've experienced issues with your VertuoPlus Deluxe. We feel confident we can help resolve this issue with prompt and comprehensive troubleshooting assistance by phone. The VertuoPlus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Customer Service & Choice of Coffees
on August 16, 2023
Posted by: Vince
from Ponte Vedra, FL
[This review was collected as part of a promotion.] Customer service is great at helping troubleshoot any issues that may arise with Vertuo Next. And a great selection of coffee choices to choose from. I especially like the Stormino 7.7 oz pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great service & coffee
on August 16, 2023
Posted by: Walter
from Hayward CA
[This review was collected as part of a promotion.] Happy with the service and taste and have recommended to all my friends
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, the connected tech maybe not so much
on August 16, 2023
Posted by: riller
from Philadelphia
Poor product review, great company. I am a tech guy at heart so I was interested in the App integration and other technical features. The machine was replaced twice because it stopped being able to process the pods and would just flash error codes. Nespresso sent the replacements out very quickly with no angst on my part.
After the second one, they allowed me to switch to the non-connected model Evolou which has not given me a single problem since I got it over a year ago.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, August 19, 2023
Thanks for your review, Riller. We’re dismayed that you’ve experienced issues with your Vertuo Next machine. We’re pleased your machine issues were addressed by one of our machine experts, who replaced your machine with an Evoluo machine model. We recommend the first-time use steps once a week, as part of your machine maintenance. This flushes water through your machine to rinse away any coffee granule buildup from the head of your machine. We also recommend descaling your machine every 3 months or every 300 capsules, whichever comes first. Should you have any machine issues, please reach out to us via our toll-free number 800-562-1465 or via live chat from our website. Please continue to enjoy your Nespresso coffee ritual with your Evoluo machine.
Written by a customer while visiting Nespresso USA