Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Vertuo Plus owner
on August 27, 2023
Posted by: Deliciouscoffeeperson1
from Los Angeles
[This review was collected as part of a promotion.] This is a great machine to use for many years. I highly recommend using any of the Nespresso machines...my daughter bought me my first several years ago and now I have 3!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Really expensive decoration..... No thanks.
on August 27, 2023
Posted by: Rberscheid
from Ozark, Mo
We received this as a Christmas present this year. When we first got it we had a hard time getting it to even brew the first cup. Finally got it primed and it worked. After a couple of months it would only brew one cup a day if we were lucky. Now it has to be cycled dozens of times to hopefully get one cup of coffee. If there are two of you wanting coffee.... Forget it. Not happening. The bad side is it was a gift and we didn't receive a gift receipt so nothing we can do to get a replacement. Pretty sure I'm just going to buy a kureg again. Never should have gotten rid of it in the first place
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , August 30, 2023
Thank you for your review. We understand that your experience with our Vertuo Plus machine has not met your expectations, and we would be happy to assist you to the best of our abilities. We stand behind our brand, and every machine is covered under at least a one-year warranty. We also offer out-of-warranty replacement or repair service, as well, so please contact us at 800-562-1465 at your earliest convenience. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Machine is hard to manage. Customer service A+
on August 25, 2023
Posted by: robinkuma
from Los Angeles, CA
Not sure if this was supposed to be an upgrade to the VertuoPlus. I decided on this machine because you can get the Alto pods. I've been using it for a few weeks. I have rheumatoid arthritis and the locking/unlocking is hard on my hands. It's really not easy at all! And for some reason, the drip tray is really small so when I'm wrestling with the top, I have to catch my mug from falling. and it is very loud but it is faster than the Plus. Main reason I'm exchanging is due to the difficulty I have locking and unlocking the machine. Customer service is GREAT as always!
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, August 29, 2023
Thank you for your review, Robin. We're dismayed to hear that the Vertuo Next did not meet your expectations, and thank you for taking the time to reach out regarding a return. We will be sure to share your feedback regarding the machine with the appropriate teams here for further review. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance, as well as the option to return within the first 30 days for any reason. Should you have any additional questions or concerns, please don't hesitate to reach out for additional assistance through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee
on August 25, 2023
Posted by: Elle
[This review was collected as part of a promotion.] I love Melozio and needed to the stronger version! It’s just as yum with the extra kick!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
You'll never go back from Nespresso
on August 25, 2023
Posted by: SuzieG24
from Tennessee
[This review was collected as part of a promotion.] My boss bought a Nespresso machine for our office (nice, right?!). I loved it instantly. I bought one for my house. My mom tried it and loved it, so I bought one for my parents. My sister tried coffee from their Nespresso, and-surprise, she loved it too. So, I purchased one for her as a housewarming gift when she got an apartment. Delicious.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Coffee tasted like burnt plastic!
on August 25, 2023
Posted by: Welcher
from Cleveland
I bought this machine, and the coffee tasted like burnt plastic. I tried replacing the machine several times, and all machines had the same issue - the coffee tasted like burnt plastic. It's sad because none of their older Virtuo machines had this problem, but this is clearly a problem with the Virtuo machines now. I would strongly recommend not buying any of these machines until Nespresso has resolved this problem. Sincerely, a Nespresso customer for over 15 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, August 29, 2023
Thank you for your review, Welcher. We're sorry to learn that your VertuoPlus machine did not meet your expectations. For assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We are confident that we will be able to reach a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I just love the taste of Odacio!
on August 24, 2023
Posted by: Kathy
from New York, NY
[This review was collected as part of a promotion.] I love the taste. It is a mild & a refreshing coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Cup of happiness!
on August 24, 2023
Posted by: Trex87
from Austin, TX
[This review was collected as part of a promotion.] I bought my second Nespresso machine recently bc of the upgraded features. I love the coffee options.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA