Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,441 Reviews)
Rating breakdown 7,441 reviews
5 Stars
5,798
4 Stars
879
3 Stars
255
2 Stars
163
1 Star
346
86%of customers recommend this product.
(
3,277 out of
3,795)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
1
Horrible Quality
on September 26, 2023
Posted by: jperry6465
from Charlotte, NC
We have had two machines stop working in less than a year. We will not be getting a third.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, September 28, 2023
Thank you for your review. We certainly understand your frustration, and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty, and we offer a lifetime of comprehensive troubleshooting with our machine experts. We are available 24 hours a day, 7 days a week at 800-562-1465. If you choose to reach out, we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
The cups are a little bit expensive🤷🏻♀️
on September 25, 2023
Posted by: marsha1982
Really nice coffee, taste good, its only expensive.
The machine is working fast ,its not to big.
and gives good coffee!!
I will buy it anyway
I love it
The machine is working fast ,its not to big.
and gives good coffee!!
I will buy it anyway
I love it
Written by a customer while visiting influenster.com
Customer Rating
5
Foamy
on September 24, 2023
Posted by: Joe
from South San Francisco
[This review was collected as part of a promotion.] I’ve always liked the foam on my coffee. It reminds me of having a latte which I enjoy drinking a lot.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect for the Airstream!
on September 24, 2023
Posted by: nancy3107
from Williamsburg, VA
[This review was collected as part of a promotion.] We love great coffee even when camping. The Nespresso Next has proven to be a great solution. The coffee is perfect. The clean up is easy. And, the only water used is for the coffee (none for clean up).
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Better than store biught coffee
on September 24, 2023
Posted by: Sjbarn02
from Nj
[This review was collected as part of a promotion.] After a lot
Of research and help from a Nespresso boutique employee I decided on the vertuo plus. LOVE. Great tasting coffee and so easy to use
Of research and help from a Nespresso boutique employee I decided on the vertuo plus. LOVE. Great tasting coffee and so easy to use
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY
on September 24, 2023
Posted by: fixurmachine
DO NOT BUY! THIS THING DOES NOT WORK! THERE IS CURRENTLY A CLASS ACTION LAWSUIT AGAINST THIS MACHINE FOR BEING DEFECTIVE, LOOK IT UP. This machine as done nothing but waste pods, ruin mornings, and deepen my disgust towards Nestle as a company
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worked for a week
on September 24, 2023
Posted by: Mayhem
Stopped working a week after we got it. Any tips on how to get it working again
Response from Nespresso USABy Nisha B, Customer Service., September 25, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew, as well as help loosen the locking mechanism if there is coffee build up from brewing. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect coffee every time
on September 23, 2023
Posted by: Jdbrica
from Los angeles
[This review was collected as part of a promotion.] After years of the same coffee made the same way, it is so great to have choices. I love that I can make a coffee and then later have a latte or espresso. If my guests want decaf I can offer that and not waste a bag of decaf that hardly gets used. It’s so easy and no clean up. I’m just wondering why it took me so long to buy a nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA