Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
4
Perfect Cup Everytime
on October 24, 2023
Posted by: gabnicole
My nespresso makes my morning coffee routine a breeze. Each cup brews so quickly & filling up the water compartment + adding the pods is very simple.
Written by a customer while visiting influenster.com
Customer Rating
5
Great Machine
on October 23, 2023
Posted by: Jay13
from New Jersey
I received this machine last December and I am so pleased with the quality of the coffee as well as the simplicity of this specific machine. The Vertuo Plus is sleek, fits into narrow-ish spaces and isn't overly heavy which makes it easy to pick up and clean. I'd definitely recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on October 23, 2023
Posted by: unhappy
This thing is a piece of junk. I've had it for less than two years and it stopped working. Tech support agreed there was an issue and said there was nothing they could do. This is after my milk frother died after like 14 months. These machines suck.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Lovely machine and easy to operate!
on October 23, 2023
Posted by: BCme23
from Littleton, CO
[This review was collected as part of a promotion.] I have been wanting this machine for a long time. I finally bought it and am soooo.glad I did!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Classic, Classy Machine
on October 23, 2023
Posted by: SLG
from Nassau County, NY
[This review was collected as part of a promotion.] My husband gifted this to me around a month ago. My coffee drinking experience has become next level. I have been working on using less sugar in my coffee and the answer is in Nespresso! The quality makes the need for additives in the coffee almost non-existent.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Would not recommend
on October 22, 2023
Posted by: KD
I was initially excited to upgrade my coffee experience. Sadly, my machine just completely stopped working. I attempted all the different troubleshooting instructions. Nothing works. It will now be thrown out. The machine was used lightly, and only a few times throughout the week, so I expected it to last me more than a little over a year. I am now stuck with a ton of pods. I recommend looking at other coffee machines or sticking to the simple brewing ones.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, October 24, 2023
Thank you for your review. We are dismayed to learn your Vertuo Next machine didn’t meet your expectation. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll – free number 800-562-1465. We offer repair & replacement options via our Assistance Service Program. Our machine experts will be delighted to provide some troubleshooting steps to resolve your machine issues. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek coffee maker!
on October 22, 2023
Posted by: Azdena
from Scottsdale, AZ
[This review was collected as part of a promotion.] Nespresso coffee is the BEST! I’m so happy with my VertuoPlus.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
So disappointed!
on October 22, 2023
Posted by: bob27
from New Jersey
I bought this about a year ago, used it 3-4 times a week at my office, six months in it just stopped working. I looked at the manual, YouTubed a remedy. Nothing worked. It’s in a box collecting dust. I’m back to my old coffee pot.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, October 24, 2023
Thank you for your review. We are sorry to learn you have been experiencing issues with your Vertuo Next machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Our Machine Experts will be delighted to assist you with some troubleshooting steps. We offer repair & replacement options via our Assistance Service Program. Please do not hesitate to contact us. We’re available 24 hours a day and days a week for your convenience.
Written by a customer while visiting Nespresso USA