Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
1
Doesn't last
on October 27, 2023
Posted by: NR
from Fairfax VA
Machine quit after 1 year...descaled and worked for another 2 months, and quit again. Too much time spent trying to fix it, so won't be purchasing this brand
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, October 28, 2023
Thanks for your review. We’re dismayed that your Vertuo Next machine wasn’t working to your satisfaction. We’re pleased to see you’ve replaced your machine with our new Vertuo Pop+ machine. We recommend the first time use steps at least once a week as part of your machine maintenance, to flush water through your machine and rinse away any coffee granule buildup. Your Vertuo Pop+ machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. Enjoy continuing your Nespresso coffee journey with your Vertuo Pop+ machine.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Loving the functionality
on October 26, 2023
Posted by: Blake777
from Idaho springs, CO
[This review was collected as part of a promotion.] I really enjoy the aesthetic that this machine gives. I also really enjoy this week design in functionality of this message machine being able to create all different kinds of coffee is such a plus
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointment in a Cup
on October 25, 2023
Posted by: Laura
I love Nespresso coffee, but the Vertuo Next is not a good machine. My first one was so loud I compared it to a plane taking off. Nespresso was kind of enough to replace that one, but now the replacement stopped working. I pressed start one morning and it wouldn’t work. We did the regular troubleshooting and they said it’s a device issue. This has all happened in under 3 years, too. So disappointing!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, CRC, October 27, 2023
Thank you for your honest review. We are dismayed to learn of your experience with our Vertuo Next machine. We take pride in providing high quality products, and this does not meet our standards by any means. Our machine experts would be delighted to further discuss your concerns and help resolve your machine issues. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Top
on October 25, 2023
Posted by: physicalbeauty
it is a top product! i like the coffee machine. you have so many types of capsules. you never get tired of it. it is also very easy to use, highly recommended.
Written by a customer while visiting influenster.com
Customer Rating
1
Was great while it lasted
on October 25, 2023
Posted by: kinyen
from Maryland
Like a lot of other reviews, I had my Next for a year and a half before it broke down. It was great - I used it daily and cleaned it regularly. A few weeks ago, it started leaking from the top (every troubleshooting guide talks about leaks from tank) and now the button doesn't even work - it lights up, but does nothing when I press it. It's a shame, I did like it while it worked
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., October 26, 2023
Thank you for your review. We hope you know that we're always here to help. We offer a lifetime of comprehensive troubleshooting, and we'd like to assist you. Please give us a call at 800-562-1465 where machine experts are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad quality - doesn't last
on October 24, 2023
Posted by: MN2023
from Minneapolis, MN
I had this machine replaced after 1 year - and Nespresso sent me a new machine as it was under warranty. I have now had this machine for 2 years - and suddenly doesn't work. I descale and clean regularly. This model of machine is a piece of crap. So frustrating the amount of times I have had to troubleshoot these machines, and the amount of money spent and they still don't work or last!
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, October 25, 2023
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Machine!
on October 24, 2023
Posted by: Jen
from New York
[This review was collected as part of a promotion.] I’ve been buying bottled coffee/cold brew from supermarkets for years now and finally decided to get myself a coffee machine. Nespresso was not my first choice but I am so glad that I have chosen Nespresso! It has changed my life and my love for coffee has grown so much!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy the Vertuo Next model!
on October 24, 2023
Posted by: Coffeegalri
I’ve had this Nespresso next machine for less than two years and it really has been temperamental out if the box. Today it started throwing error messages and flashing the message it needed to be cleaned, despite the fact it was descaled last week and is cleaned regularly. I treat the machine well and only use filtered water and clean it regularly. This model was purchased for my home office and is a bust! I would not recommend purchasing it. For reference, I’ve had a Vertuo Evoluo model that’s run without issue for four years and makes better tasting coffee than the Next model that broke.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, October 25, 2023
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA