Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
1
Excellent coffee, but machine fails way too often.
on November 8, 2023
Posted by: Patrick M
from Cherry Hill, NJ
I went through three of these machines before giving up on them. The coffee - when they work - is excellent. I enjoyed it thoroughly and I think the Vertuo offerings are more compelling than the Original pod coffees. However, I cannot give it anything greater than a single star due to the repeated machine failures. Nespresso and its suppliers need to do a better job at making sure these machines last. The failure rate is too high and regrettably that leaves a bad taste in the customer's mouth in the long run.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 9, 2023
Thank you for your review, Patrick. We understand your frustration, and we're certainly disappointed to hear this. We hope you know that we're always here to help. If you're interested in arranging an escalated call to set up next steps, please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee ever!
on November 8, 2023
Posted by: David
from Indianapolis
[This review was collected as part of a promotion.] This is the best coffee I've ever had. The taste, presentation, and variety are excellent.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Tasty coffee
on November 7, 2023
Posted by: Austin
from Orrville ohio
Love mine, love the drinks, only down fall is my leaks water from the bottom of the machine. They won’t replace it which is disappointing only had it for a few months. Called customer service and I can send it in to be worked on and would take over 3 weeks.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., November 8, 2023
Thank you for your review, Austin. While we certainly understand your frustration, we'd like to attempt to repair your machine. If we are unable to repair, we'll replace as it is still within the one-year warranty. Please give us a call to arrange repair. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect everytime!
on November 7, 2023
Posted by: newcoffeefan
from Colorado Springs, CO
[This review was collected as part of a promotion.] I really wasn't sure which one to buy but in the store, I was told this is the one that meets my needs and I couldn't be happier. It's easy to use and honestly has become part of my morning routine in a way I didn't expect. It's small and unassuming look packs a coffee making beast!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the Nespresso VertuoPlus!!
on November 7, 2023
Posted by: Ria728
from Middletown, NJ
[This review was collected as part of a promotion.] I bought the Nespresso VirtuoPlus as a replacement for my old Nespresso U, which finally stopped working after many years. I love the way this new machine works…heats up quickly, automatically knows which size coffee to make, and coffee tastes great!! Love it!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best way to make coffee at home.
on November 7, 2023
Posted by: Mckbib
from Denver
[This review was collected as part of a promotion.] I bought this a month ago and I couldn’t be happier. Absolutely love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on November 7, 2023
Posted by: rlaur9
Coffee tastes great when it works, but this is the second time in under two years that my machine has broken. I have tried everything. I am so over it. I don't even want to send it in to be fixed. Going to get the VerturoLine since my parents have had theirs with no issues for just as long.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 9, 2023
Thank you for your review, Rachel. We understand your frustration, and we're certainly disappointed to hear this. We hope you know that we're always here to help. If you're interested in arranging an escalated call to set up next steps, please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Vertuo Next - Fun color and slim design
on November 6, 2023
Posted by: PNW Girl
from Washington State
[This review was collected as part of a promotion.] I purchased this machine for our motor home, and have the Vertuo for our home use. This machine looks nice but was very loud and the crema was poor quality. It was comprised of a thin layer of bubbles that shrunk to almost nothing after a light stir. We ended up exchanging the Vertuo Next for another Vertuo, which we are very happy with.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 7, 2023
Thank you for your review. We are sorry to learn that your Vertuo Next machine didn’t meet your expectation. We have steps that we can recommend minimizing the noise and help produce the crema you are looking for. Our machine experts are available 24 hours a day and 7 days a week for your convenience and would be delighted to provide guidance via our toll-free number 800-562-1465. However, we are thrilled to learn that you were able to exchange your machine for another Vertuo line machine that you are enjoying. Please do not hesitate to contact us should you need assistance again.
Written by a customer while visiting Nespresso USA