Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
I really look forward to my coffee!
on November 25, 2023
Posted by: Teresa
from California
I love this machine! It's important to me that the pods are recyclable. It's so easy to just drop them off at UPS anytime.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee and coffee machine!
on November 24, 2023
Posted by: Sissyll
This machine has all the good features. I wanted a second VertuoPlus machine so I opted for my original because its size if perfect for the counter and holds enough water to be very convenient.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee!
on November 24, 2023
Posted by: Dwar
from Arizona
I’ve had this for awhile and I absolutely love this machine and especially the taste of the coffee. I dink mine on ice and it really allows the flavor to come out.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Slim design, great machine
on November 24, 2023
Posted by: Tee
from Pleasant Hill, Ca
[This review was collected as part of a promotion.] I bought this two weeks ago after my older Nespresso machine stopped working. The slimmer design on the water tank and the overall machine is nice. It takes less space on the counter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't waste your money
on November 24, 2023
Posted by: Coffeluver12
from Charlotte, NC
We bought this machine just a little over a year ago and now it's not working. Nespresso says there's a known issue with the censor (which is needed to read the pod) going bad. I would not recommend wasting your money on a machine that you might get a year out of.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, November 25, 2023
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert and we were able to replace your machine. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Ugh!
on November 23, 2023
Posted by: Marely21
from Los Angeles
I bought this not even a year ago and it’s giving me issues. It makes a mound noise and feels shaky.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 24, 2023
Thank you for your review, Marely. We share your disappointment with these Vertuo Next issues, and appreciate the time you have taken to reach out. We see that you were able to attempt troubleshooting your machine with one of our Machine Specialists, and that a free replacement machine order is currently in preparation at our warehouse. If you require any additional assistance, we kindly invite you to reach out via our toll-free number, 800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Vertuo’s problems!!
on November 23, 2023
Posted by: No
from Gatineau Québec, Canada
I bought my first one and they replaced it. After over a year, the second one had the same problem, yellow light flashing and leaked all over the counter…
I kept my little Essenza, my first one and it works fine. The difference is the coffee …original ones aren’t as good .
So no, I don’t recommend the Vertuo , they don’t last.
I kept my little Essenza, my first one and it works fine. The difference is the coffee …original ones aren’t as good .
So no, I don’t recommend the Vertuo , they don’t last.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 24, 2023
Thanks for your review. We’re dismayed that your Vertuo Next machine isn't working to your satisfaction. We recommend the first time use steps at least once a week as part of your machine maintenance, to flush water through your machine and rinse away any coffee granule buildup. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee, quickly served!
on November 23, 2023
Posted by: Coffeedrinker31
from St. Paul
[This review was collected as part of a promotion.] Our previous machine stopped working, so we opted the discount on a new machine rather than repairing the old one. We are long-time nespresso users, and have saved quite a bit of money forgoing the expensive coffee shops.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA