Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
I'm new to Nespresso!
on November 26, 2023
Posted by: Happy Camper
from Denver Colorado
[This review was collected as part of a promotion.] I'm new to the Nespresso family and will never look back! My coffee drinking experience has changed dramatically and I feel like I am treating myself to an experience rather than a quick cup of joe!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome great first coffee maker?
on November 26, 2023
Posted by: Drrandall1
from Westminster, Co
[This review was collected as part of a promotion.] I've never owned a coffee maker.and never drank expresso til last year.
It's awesome. Quick and tastes great.
It's awesome. Quick and tastes great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso
on November 26, 2023
Posted by: ShellBelle
from Benton, LA
[This review was collected as part of a promotion.] I love my new Nespresso machine! My old one was great for many years of heavy use and when it was time for a new one, I went straight back to Nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Most Excellent Coffee Maker
on November 26, 2023
Posted by: KurtM
from St Louis
Received this machine last Christmas. I have used it every day & sometimes multiple times a day with no problems. The coffee is delicious. Maintenance (descaling) is straightforward. Nicely engineered little machine..
Flavor offering seem fine. I don’t do ice coffee so no comments on that.
Great addition to any Kitchen.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Yummy
on November 26, 2023
Posted by: Smh
[This review was collected as part of a promotion.] The coffee is great. Wish the sales staff would have a little more knowledge on all the machine settings instead of finding it all out on different social media videos.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on November 26, 2023
Posted by: Mimi
from New York, NY
[This review was collected as part of a promotion.] I finally upgraded from a old coffee machine from a different brand and the nespresso is amazing. I look forward to having my coffee in the morning. The taste is bold, smooth, and so flavorful. I love the milk frother as well. A great purchase and will be enjoying it for many years to come!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
On its last leg…
on November 26, 2023
Posted by: carinosa
from Virginia
After 2.5 years of use, the machine started making a weird noise and began vibrating too loudly. We clean it regularly with the Nespresso descaling solution and always maintain it like new. We only use it on the weekends as well. Unsure if this is the life span of a Nespresso machine which would make sense if the warranty is only good for 2 years. The coffee is better than Kuerig but is it worth having to buy a new machine every few years? Probably not.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 27, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPlus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. There are out-of-warranty options as well. Please call at your earliest convenience for prompt and comprehensive assistance. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
I really wanted to love it
on November 26, 2023
Posted by: Ang
from California
Lasted less than two years and came with many problems.
I love the Nespresso espresso and coffee but not sure I’ll be sticking with the brand. I have tons of pods with no machine to brew them. And the pod prices have gone up so much not sure if I’m saving much nowadays vs going to the coffee shop
I love the Nespresso espresso and coffee but not sure I’ll be sticking with the brand. I have tons of pods with no machine to brew them. And the pod prices have gone up so much not sure if I’m saving much nowadays vs going to the coffee shop
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 27, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We also provide out-of-warranty options as well. Please call at your earliest convenience, so we can help resolve the issue you have mentioned. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA