Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Great Taste!
on November 28, 2023
Posted by: Sarah06
from Westerly, Rhode Island
[This review was collected as part of a promotion.] I got this machine two weeks ago as a present and love it! I had a Keurig and love how this new machine makes the coffee. It's not watered down, tastes like coffee, and is easy to use. I love how sleek it is, and it's much smaller than my previous machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fabulous cup of coffee every time!
on November 28, 2023
Posted by: LisaB
from St Croix, USVI
[This review was collected as part of a promotion.] I've had a Nespresso machine for several years and each time my mother visits, she loves her cups of coffee. Each cup always has a nice froth to it. My brothers and I just bought a machine to surprise my mother for christmas.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Meh. It's good but falls flat in area's advertised
on November 28, 2023
Posted by: NesspressoGirl07
from Ga
Falls Flat in area advertised to excel
My first purchase was the Vertuo Plus by Breville. I personally love the machine. I still have it currently at my home. I loved my Nespresso Vertuo Plus so much I thought why not purchase the new updated one? However wasn't sure I wanted to purchase one at full price since I already had one machine. I chose to get the Vertuo Next (Reloved). I have had two issues so far and I have had it around 2 weeks. The first one isn't really the machine's fault but maybe it should be easier to see. The Machine apparently doesn't pair with Android 12 or 13. I purchased the supposedly upgraded newer version of Nespresso for 3 reasons.
1. It could pair with my phone. I have a Samsung Flip4. It will NOT pair with my phone; it was purchased at the beginning of this year, so it is NOT an old outdated phone.
2. It could do the smart coffee where I could turn a coffee pod into a double espresso pod. This machine however has been unresponsive to the process. You are supposed to be able to put in any pod press the button 2x under 7s and it turns into an espresso pod. That function hasn't worked.
3. It could do the larger pods. The machine at least as been able to do that. I personally am not sure the extra money is worth the newer espresso vertuo next.
I do love Nespresso, so I don't want to give that impression. I am just disappointed in the issues this one machine has given.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, November 29, 2023
Hello. We appreciate your honest review, and will share your feedback with our product team. If you or a friend or family member have a different kind of device, you should be able to update the firmware on your machine, which should also resolve the concentrated pour issue. If you need any assistance, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working 🙁
on November 27, 2023
Posted by: Beebs25
from Boston, ma
I bought this machine last Christmas. It has stopped working there is no water coming out. Can’t do a descaling. Is there someone who can help me with a return or replacement of this machine. Not happy at all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, November 29, 2023
Hello. We are disappointed to hear that there is an issue with your VertuoPlus. All of our machines come with up to a one-year warranty, and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee
on November 27, 2023
Posted by: Donutman
from New Hyde Park, NY
[This review was collected as part of a promotion.] I’ve been trying different types of coffee and have enjoyed them all.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Better than Barista
on November 27, 2023
Posted by: greenwichgolf
from Greenwich, Ct
[This review was collected as part of a promotion.] And cheaper too! Love the selection. Great flavors.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Does not last
on November 27, 2023
Posted by: CSorden
from New Jersey
Less than two years and it broke. It gets so frustrating trying to brew and always get the red light. Offered to fix since it is out of warranty or I can buy new.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lis, Customer Service, November 28, 2023
Thanks for your review. We’re dismayed to learn that your Vertuo Next machine stopped working to your satisfaction. Your VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We’re pleased to see you have already discussed your out of warranty options to either repair your machine for $65.00 or purchase a new machine with an out of warranty discount of 35%, which cannot be combined with any machine promotional offer. When you’ve decided which option best suits your needs, please contact Nespresso directly at 800-562-1465. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Simple and easy to use
on November 27, 2023
Posted by: mitasonshine
from Los Angeles, Ca
[This review was collected as part of a promotion.] I was gifted this and made the mistake of going on social media to learn about this version… but so far it’s been great and there has been no issues with it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA