Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Great Machine
on December 4, 2023
Posted by: Jon
from Orange, California
[This review was collected as part of a promotion.] Simple and easy to use. No bells and whistles but gets the job done.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Machine leaks
on December 4, 2023
Posted by: KT86
from Dayton, Ohio
Just received this a few days ago. I love the quality of coffee that this produces. But I’m taking off a star and I think maybe it actually deserves less because it leaks already?? I’ve noticed it leaks water whenever I make a coffee drink but not when I make an espresso one. The water tank is attached correctly. I don’t know yet where the leak is coming from. I’m just disappointed that it’s a brand new machine and it’s leaking.
Response from Nespresso USABy Lisa A, Customer Service, December 6, 2023
Thanks for your review. We’re dismayed to learn that you have a leak from your VertuoPlus machine when you brew coffee capsules. As part of your machine maintenance, we recommend the first time use steps with water only, at least once a week to flush any coffee granule buildup from the head of your machine. Your VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistant Service Program. We recommend calling us at your convenience, when you’re with your machine, to register your machine to your account and troubleshoot to find a solution. We’re available 24 hours a day and 7 days a week by phone, for your convenience. We’re confident you’ll be back to your Nespresso coffee ritual again soon with your VertuoPlus machine.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sustainable & Delicious
on December 4, 2023
Posted by: glowinggkatie
My Nespresso is my favorite appliance in my kitchen. I used to have a Keurig, but I enjoy espresso beverages more than regular coffee. I love all the options of brews and pods. My favorite are double shots! My favorite Nespresso pod is the IL Cafe brew, and also the Starbucks Blonde Espresso. My boyfriend recently used the full cup feature and loved his coffee. We are won over by Nespresso. Their pod recycling program is incredible, and the machine came in all recyclable packaging!
Written by a customer while visiting influenster.com
Customer Rating
5
Lovely foamy goodness!
on December 3, 2023
Posted by: Reggie
from Savannah GA
[This review was collected as part of a promotion.] I’m enjoying this fancy coffee maker so much! It’s so easy to make delicious, rich, frothy coffee anytime.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great
on December 3, 2023
Posted by: PNW
[This review was collected as part of a promotion.] Received this a couple weeks ago and works great. Excited that I finally added to collection
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on December 3, 2023
Posted by: PL16
[This review was collected as part of a promotion.] I just bought this for my boyfriend and he is obsessed
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Fine but doesn't last long
on December 3, 2023
Posted by: Misko
Small form factor is nice and it makes nice coffee. Great for single-coffee-drinker households. Also like that nespresso recycles the pods. But I went through 3 or 4 of these machines, each one breaking right around when the warranty was expiring. Thankfully nespresso did provide replacements but it's too frustrating to have a machine that stops working after a year. The main problem mine had was that the sensor would stop reading the pods. It is a relatively inexpensive machine I suppose but I'm just not looking to consume a new machine every year. Was fine while it lasted but won't purchase again
No, I would not recommend this to a friend.
Response from Nespresso USABy Lis, Customer Service, December 5, 2023
Thank you for your review, Misko. We’re dismayed to learn of the issues you’ve experienced with your Vertuo Next machines. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Should you experience an issue with your current Vertuo Next machine, please reach out to our toll-free number to troubleshoot. If you need to replace your machine again, consider a different Vertuo machine model. Enjoy the holidays and create a Nespresso Moment with your Vertuo Creatista machine!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso Machine
on December 3, 2023
Posted by: Kaligal
from San Diego
[This review was collected as part of a promotion.] Best purchase I’ve made in a long time and the coffee is amazing!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA