Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,437 Reviews)
Rating breakdown 7,437 reviews
5 Stars
5,795
4 Stars
878
3 Stars
255
2 Stars
163
1 Star
346
86%of customers recommend this product.
(
3,276 out of
3,794)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
2
Troublesome Machine
on April 4, 2026
Posted by: PNW COOK
Cleaning and descaling are difficult. I believe my machine was a lemon from the start. I doubt I'll buy another one, even though the coffee flavor and selection were good.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 5, 2026
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great espresso machine!
on April 4, 2026
Posted by: MelissaP
[This review was collected as part of a promotion.] I love this machine! It has a sleek look and is super easy to use. The coffee comes out smooth and bold each time. It’s a great size for a 2 person household.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Learning curve, with potential
on April 4, 2026
Posted by: TillyA
[This review was collected as part of a promotion.] This Nespresso takes a learning curve. It’s cool that there are different coffee pods, but you constantly have to remember which size is which. I like the sleekness and color of it. It’s easy to clean, and pods empty on their own into canister. I can see there being a slight problem with how hard you have to push down to close and lock it. It’s not a heavy item, but not necessarily light. I noticed that you have to leave your cup a few seconds after as to avoid leaks. It powers on and heats up pretty quick, but as mentioned you either have to memorize the size of each pod to know the coffee amount or have a legend out up to remind you. I have an older Nespresso from years ago I purchased, and this one is a lot quieter, but much larger. Also stetting programmed brew is not as easy as explained. Maybe it would be a good idea to have Nespresso help configure and set up a different way.
Written by a customer while visiting Nespresso USA
Customer Rating
5
My obsession! Best espresso machine!
on April 4, 2026
Posted by: MarissaW
I am obsessed! This machine brews the best cup of coffee and espresso shots! I use my machine daily. It is reliable, consistent, user friendly, and brews quickly! It warms up to temperature in about 2 minutes and has your espresso or coffee brewed with the perfect foam cap within the next 3 minutes. My coffee is the highlight of my morning and it is all thanks to my Nespresso vertuo plus!
Written by a customer while visiting influenster.com
Customer Rating
5
Easy to use
on April 3, 2026
Posted by: RitaG
[This review was collected as part of a promotion.] I received this product from influenster to review. I received it in Dark navy and it’s beautiful. The machine was easy to set up. It works really well and was easy to use. There are many different coffee and espresso flavors you can make.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee Machine
on April 3, 2026
Posted by: LL517
from New York
[This review was collected as part of a promotion.] I'm really enjoying my new Nespresso Vertuo Next coffee machine purchase. Definitely, can taste the difference in Nespresso coffee. This is my second purchase in the last 6 yrs.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
A reliable, low-maintenance machine that delivers
on April 3, 2026
Posted by: JesusS
[This review was collected as part of a promotion.] I’ve had the Vertuo Next for several months and it hasn’t missed a beat! Totally reliable with no leaks or malfunctions since I’ve received it. The water tank capacity is big enough enough to where I don’t have to refill it every other day, which is nice. Maintenance is surprisingly easy, with the app having descaling and rinsing modes. Most importantly, the coffee flavor is rich and well-rounded, with a great crema on every cup. Finally, temperature is spot-on, serving coffee hot enough to enjoy immediately without being scalding.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best part of waking up
on April 3, 2026
Posted by: KimberlyB
[This review was collected as part of a promotion.] This is so beautiful. It fits perfectly on my countertop and barely takes up any room. I’ve been looking for a smaller sized espresso machine, and this is fantastic. It’s not too heavy, but very durable. It’s easy to maintain an easy to clean. It does not get hot and it’s super easy to use. I was so impressed at how smooth and silky. The espresso was. I don’t know how I’ll ever go back. Best cup of coffee I’ve had in years. I love the book that gives you tips.
Written by a customer while visiting Nespresso USA