Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Awesome machine!
on December 11, 2023
Posted by: Jill
from San Diego
[This review was collected as part of a promotion.] I'm a coffee snob but I'm lazy. I was skeptical about getting another coffee pod systems after being disappointed with Keurig. I was proved wrong! This coffee and espresso is amazing. The system really is pressurized to deliver that signature crema. I bought my machine in store and was immediately greeted and offered free espresso. I was like a kid in a candy store with all the selections. And I love that the pods are aluminum and not plastic and they can be recycled.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best purchase ever!
on December 11, 2023
Posted by: mar8
from Arizona
[This review was collected as part of a promotion.] I love my nespresso vertuo machine! I can’t live without it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Absolutely great coffee maker
on December 11, 2023
Posted by: Arby
from Honolulu, HI
[This review was collected as part of a promotion.] I just bought an Vertuo coffee maker. Set up was an ease. Prompt delivery. Loved the gift pack of coffee! Makes waking up that more easy.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The virtuo machine
on December 11, 2023
Posted by: APS
[This review was collected as part of a promotion.] Purchased my second virtuo machine . It features the most amazing coffee every day. All our visitor’s enjoy it so much Always a complement about our coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
A fantastic gift
on December 11, 2023
Posted by: Bird
from Whidbey Island, WA
[This review was collected as part of a promotion.] I have had my Nespresso VertuoPlus for close to 5 years now with no issues at all, using it on a daily basis. I love mine so much that I just gifted one to my niece and brother/wife for Xmas!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Buyer beware of Vertuo Next
on December 11, 2023
Posted by: martymcc
from Utah
Two stars only because the coffee is great WHEN it works.
So disappointed in the TWO machines we have. The first one worked well for several months, then mysteriously quit (orange light repeatedly despite regular cleanings/descaling processes.) We had given a machine to mom, but it was so hard to lock and unlock for her that when ours quit, we confiscated hers (after buying her a Keurig which she adores and is easy for her to use--no the coffee isn't as good but she's happy with it.) Then the SECOND machine stopped working--again after regular cleaning and descaling. VERY disappointed, ESPECIALLY after having just received a large coffee order!!
So disappointed in the TWO machines we have. The first one worked well for several months, then mysteriously quit (orange light repeatedly despite regular cleanings/descaling processes.) We had given a machine to mom, but it was so hard to lock and unlock for her that when ours quit, we confiscated hers (after buying her a Keurig which she adores and is easy for her to use--no the coffee isn't as good but she's happy with it.) Then the SECOND machine stopped working--again after regular cleaning and descaling. VERY disappointed, ESPECIALLY after having just received a large coffee order!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 12, 2023
Thank you for your review. This is certainly not the experience we want you to have with your new Vertuo Next machine. Please contact our team of Machine Experts at 800-562-1465. We will locate your account and troubleshoot to the best of our abilities via our Video Concierge service. The Vertuo Next machine comes with a one-year warranty, as well as lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
An excellent cup every morning
on December 11, 2023
Posted by: swaimy
from Washington, D.C.
[This review was collected as part of a promotion.] I was on the fence about getting a Nespresso because I drink a large volume of coffee every day, but now I am a full convert. It makes a delicious cup of coffee every time. The ordering process and customer service have both been amazing. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Beautiful Machine! Excellent Coffee!
on December 11, 2023
Posted by: Jillian
from Asheville, NC
[This review was collected as part of a promotion.] I bought this machine a couple of weeks ago for our corporate office. We love the color and also the ease of use. More importantly, we love the coffee it brews!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA