Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
My Nespresso my favorite coffee
on December 17, 2023
Posted by: Feigie
from Los Angeles
[This review was collected as part of a promotion.] I am a coffee lover and my new purchase of coffee keeps me awake and happy all day
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee ever!
on December 17, 2023
Posted by: Jean
from Charleston,SC
[This review was collected as part of a promotion.] I love all the coffees I have purchased from Nespresso and I have purchased quite a few. Delicious and totally refreshing. I love trying the new seasonal ones and always make room on the shelf for more.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee sleek machine
on December 17, 2023
Posted by: Anonymous
from Flower Mound, TX
[This review was collected as part of a promotion.] A nice looking machine for your countertop that makes an excellent up of coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Best!
on December 17, 2023
Posted by: CoffeeLvr
from Florida
[This review was collected as part of a promotion.] I can’t go a day without my Nespresso! Love this machine and the milk frother!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
No. Please no. It’s not worth the hassle
on December 16, 2023
Posted by: audjan
from Texas
Absolutely NOT. You can see from the multiple comments that these are not built to last. Your only option is to send it back for 65 for repairs. Or buy a new one. I don’t want to spend any extra money if I don’t even know if it will work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 18, 2023
Hi Audjan, thank you for your review. We are dismayed to learn that the Vertuo Next does not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Won’t recommend this machine
on December 16, 2023
Posted by: RJ
from Minneapolis, MN
Consistent machine issues. Have called Vertuo customer service multiple times. I don’t the design works great. Coffee grains get stuck and I spend more time cleaning that making coffee. Very poor design.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 18, 2023
Hi Rj. Thank you for your recent review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. We have arranged to have a Machine Expert contact you at the number we have on file for you. Call backs can occur within 24-48 hours from being submitted. For immediate assistance please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my new Nespresso Vertuo Plus
on December 16, 2023
Posted by: Ms Embry
from Los Angeles, CA
[This review was collected as part of a promotion.] I bought this one to replace another Vertuo machine I've had for years. It's sleek, takes up less room and brews delicious coffee quickly. I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
We love our new Nespresso!
on December 16, 2023
Posted by: KAleg17
from Anaheim, Ca
[This review was collected as part of a promotion.] Nespresso coffee never fails! The flavor is rich and it’s super easy to make that even my toddler helps us sometimes.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA