Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Convenience at a push of a button
on December 21, 2023
Posted by: Irec
from Davie, FL
[This review was collected as part of a promotion.] Great little machine, and amazing selection of coffee to choose from
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee machine
on December 20, 2023
Posted by: clarel22
Great coffee machine easy to use sleek design. Value for money is fantastic for the quality that you get love the fact the coffee pods get deposited in the back of the machine ready to empty.
Written by a customer while visiting influenster.com
Customer Rating
3
Expected better.
on December 20, 2023
Posted by: viktoriiar2
I got it as a gift for Christmas and was so happy for first couple months, but then I explored downgrades of this coffee machine: 1.Pods is pretty expensive 2. It’s braked after 1 year, when I called support they told me they don’t will help me, because I used different pods (same vertuo pods, but with Starbucks flavor) apparently if you use ANY OTHER PODS EXCEPT FROM THEIR OFFICIAL WEBSITE, it means they not responsible for your machine. Even though Starbucks does this pods with collaboration of Nespresso and they visually fully identical. Disappointed. Also machine give different amount of coffee every single time (since day 1) , no matter if it’s original pods or Starbucks one.
Written by a customer while visiting influenster.com
Customer Rating
4
Awesome one touch opener
on December 19, 2023
Posted by: Espresso king
from Maine
Great my mom bought me one for Christmas, what a blessing . Pods are expensive but whatever. Coffee drinker here 😂
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do NOT Buy This Machine!
on December 19, 2023
Posted by: UnhappySM
from Houston TX
Absolute junk machine. Unreliable and extremely buggy. Fails within a year - quits brewing coffee and wastes expensive coffee pods. Troubleshooting with customer support is demanding and tedious, with limited results. Do NOT buy this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 20, 2023
Thank you for your review. We are dismayed to learn that your Vertuo Next machine is not working to your satisfaction. Your machine has a one-year warranty and a lifetime of troubleshooting with a machine expert, via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We recommend calling us when you’re with your machine to speak with a machine expert and be presented with your options if troubleshooting is unsuccessful. We’re confident we’ll get you back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super sleek and amazing
on December 19, 2023
Posted by: Freddy
from Shakopee, Minnesota
[This review was collected as part of a promotion.] I bought this a month ago and have been using it every morning!!! I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY - JUNK!
on December 19, 2023
Posted by: DXM
DO NOT BUY THIS. EVERY person I know with this machine, myself included had it break in less than 2 years. In many cases the issues started within the first few weeks and months. Nespresso should be ashamed. I have wasted so much money on their cleaning kit and additional coffee sleeves because of all the pods get ruined with it won’t brew. Worst of all you won’t get any warning message until you hit the brew button. DO NOT BUY
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 20, 2023
Thank you for your review. We are dismayed to learn that your Vertuo Next machine is not working to your satisfaction. We’re pleased to see you were assisted by one of our machine experts who presented you with a 35% out of warranty discount towards the purchase of a new machine. When you’re ready to purchase a new Vertuo machine using the discount, please call our toll-free number 800-562-1465. Any Coffee Specialist will be pleased to assist you at the time of your call. We look forward to your call soon and get you back to your Vertuo coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Skip this machine
on December 19, 2023
Posted by: apris
from Chicago
I've gone through two of the Vertuo Next machines at this point. My first machine began diminishing in quality when the head would get stuck when locking and unlocking, then began making very loud noises when running. Now my replacement machine is acting up as well. It's a toss up on whether or not the machine will register my pod when it's in the holder, which has caused me to waste multiple pods (not to mention it's just really annoying). It's also beginning to make weird noises when it runs.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 20, 2023
Thank you for your review, Apris. We dismayed to learn that your replacement Vertuo Next machine is no working to your satisfaction. Your machine has a one year-warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We recommend calling us at your convenience to troubleshoot your machine with a machine expert. If a replacement is necessary, you may ask for a different Vertuo model. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA