Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Rich creamy coffee I look forward to every morning
on December 31, 2023
Posted by: Grumpaw
from Seattle
Best coffee I’ve ever tasted, but I have to use a 7.7 and a smaller pod to make a mug of coffee. Love the machine, super easy to use but would like to be able to fill a travel mug with a single pod. But that’s a different machine that I don’t know about. It’s excellent for what it’s made for.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Totally In Love
on December 30, 2023
Posted by: emilychristina
Incredible machine, super easy to use & so much better tasting than keurig. If you’ve been on the fence about switching, take this as your sign to. I’ve wanted a nespresso for years and finally decided to snatch one up. Best decision I’ve ever made.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Fine
on December 30, 2023
Posted by: Ken
from Lighthouse Pt, Fl
[This review was collected as part of a promotion.] Love the coffee but find the water reservoir to be inconvenient
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best coffee machine on the market
on December 30, 2023
Posted by: snubbulll
LOVE my nespresso machine, I stopped drinking coffee outside altogether because you can’t really control its intensity, caffeination levels , sugar and milk levels etc. Nespresso always has deals around major holidays that are really good for their value + their new subscription service really makes this machine worth it!
Written by a customer while visiting influenster.com
Customer Rating
5
Simple, practical, and beautiful
on December 29, 2023
Posted by: ek
from NJ
[This review was collected as part of a promotion.] Bought this for my husband for Christmas and he loves it. Looks beautiful on my kitchen counter and does not take up much space.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love the coffee, not sure about machine quality
on December 29, 2023
Posted by: MSelf
from Fort Worth, TX
We bought ours in 2021 and it worked until right out of the year warranty. Then it worked, but leaked out the bottom. We maintained a cleaning schedule, replaced ball bearings, did everything we could possibly think of to get it to stop. We reduced the amount that it leaks, but didn't fix it entirely. Infuriating to spend this kind of money on a machine that really only worked correctly for a year, and has spent a little over a year positioned so that it leaks into our sink.
All that being said: we're considering replacing it with the same model since the Next has terrible reviews, but are concerned that the replacement machine will do the same thing.
I would recommend this to a friend!
Response from Nespresso USABy Lisa A, Customer Service, January 2, 2024
Thanks for your review. We’re dismayed to learn that your VertuoPlus machine started to leak just after your one-year warranty ended. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465 or via live chat from our website, when you select the “Need Help?” popup, then select “Machine Assistance.” We recommend reaching out to speak to one of our machine experts to register your machine and troubleshoot to find a solution. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We look forward to assisting you soon to get you back to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste of money
on December 29, 2023
Posted by: Patrick
from Boston
Got it for Christmas and to be fair the machine works fine my problem is the pods are so expensive for just ok coffee
I’m not saying K cups are better in fact I think they all suck but over priced pretty packaging doesn’t mean better
Hope to have this in the trash before St Patrick’s dayBo
I’m not saying K cups are better in fact I think they all suck but over priced pretty packaging doesn’t mean better
Hope to have this in the trash before St Patrick’s dayBo
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 30, 2023
Thank you for your review. The VertuoNext comes with a one-year warranty and lifetime troubleshooting support. Please call at your earliest convenience should you experience any issue or concern. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love Nespresso
on December 29, 2023
Posted by: Yvette
from Moravian Falls, NC
[This review was collected as part of a promotion.] Bought my nespresso machine a couple of months ago and it's literally amazing! The best purchase I've ever made! Coffee/Espresso is a whole other level of good! Favorites are the double dolce and bianco doppio. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA