Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
3
Short life
on January 2, 2024
Posted by: NB
Opened it on Christmas Day and it stopped working the day after New Year (today!). First it whirred and then it leaked water out of the bottom and then it shut down.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 3, 2024
Thank you for your review, Nora. We certainly understand your frustration, and we hope you know that we're here to help. This is certainly not the intended experience for our valued customers, like you. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert for comprehensive troubleshooting. We are available 24 hours a day, 7 days a week at 800-562-1465, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso vertuo next
on January 2, 2024
Posted by: sherb8
I absolutely love my nespresso machine. I wasn’t much of a hot coffee drinker before but this has changed that since I have one everyday now! It’s quick and it’s easy to clean. I just wish the pods weren’t so expensive but I do love the variety of flavours. There’s something for everyone.
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing
on January 1, 2024
Posted by: chloem444
I love this the design is so appealing and very easy to clean, it makes my coffee so much nicer everyday and is so easy to use it is great value cause I use it everyday without a doubt
Written by a customer while visiting influenster.com
Customer Rating
4
I’m really glad your coffee taste so good
on December 31, 2023
Posted by: Steve 1973
from Oregon
[This review was collected as part of a promotion.] Coffee taste really good. Will continue to buy more
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid this model!
on December 31, 2023
Posted by: Esme831
from Aromas, California
I had this machine replaced by Nespresso before I owned it for a year because it was malfunctioning. Shortly after my original machine was replaced the same thing happened to my sister in law. Now with the 2nd machine, it’s been a little over a year and it stopped working as well. This model is a lemon. Don’t buy it - save yourself money, time, and a headache.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 4, 2024
Thank you for your review, Esmeralda. We understand your frustration regarding the Vertuo Next machine, and the operational issues you experienced. Our goal is to provide all of our customers with complete satisfaction, and we will be sure to forward this feedback to the appropriate teams here. We offer lifetime troubleshooting support and are available 24 hours a day, seven days a week at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love the ease
on December 31, 2023
Posted by: George123
from Colorado
[This review was collected as part of a promotion.] I’ve had espresso machines before and could never get the froth right. This machine is easy to use and the frother is so simple for my morning drink. Have recommended it to friends.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Numerous Issues
on December 31, 2023
Posted by: Dan
from Michigan
I have had numerous issues with this machine. Shortly after using it for 1 year, the brew button broke. Meaning the machine would no longer function. It is no longer within the one-year warranty and Nespresso would only offer me a 30% discount on a new machine. I have a Vertuo Machine at my office and have never had an issue with it in over 3 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 2, 2024
Thanks for your review, Dan. We’re dismayed to learn of the multiple issues you’ve experienced with your Vertuo Next machine. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465 or via live chat from our website, when you select the “Need Help?” popup, then select “Machine Assistance.” We’re pleased to see you were offered the 35% out of warranty discount towards the purchase of a new machine, when troubleshooting was unsuccessful. You may use the discount on another Vertuo Next machine, or one of the following models: Evoluo, Vertuo Plus, or Vertuo machine. When you’re ready to utilize the out of warranty discount you received, please call our toll-free number for assistance. We’re confident you’ll be enjoying your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
A bad Christmas gift
on December 31, 2023
Posted by: Mar22
from Elyria, Ohio
I received this as a Christmas gift too my surprise it doesn’t even work. I followed all the instructions and watched the videos still my machine won’t do a thing.m
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 2, 2024
Thanks for your review. We’re dismayed to learn that your new Vertuo Next machine isn’t working to your satisfaction. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465 or via live chat from our website, when you select the “Need Help?” popup, then select “Machine Assistance.” We recommend the first time use steps with hot tap water in the water tank to remove any air bubble trapped in the water line which can prevent flow. We recommend reaching out to us to speak with a machine expert to create your account, register your machine, and troubleshoot to find a solution. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA