Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
4
Great machine!
on January 9, 2024
Posted by: Em14
from Houston Tx
[This review was collected as part of a promotion.] Really beautiful machine! It’s easy to use and makes great coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Better than a Keurig
on January 8, 2024
Posted by: Nikster
from Dallas, TX
[This review was collected as part of a promotion.] I received my Nespresso for Christmas, and I couldn’t be more satisfied! The pod choices are wonderful and multi-dimensional. I can choose to have a smoothe or a bold cup each morning. The machine is completely intuitive and so simple to use. I’ll be a Nespresso consumer for a very long time.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Get it together Nespresso
on January 8, 2024
Posted by: Customer2024
from Los Angeles, CA
The machine lasted me a year and 2 months. Conveniently when the year warranty finished. Before warranty ran out it was working ok. Had to “troubleshoot” often to make sure it worked By that they meant unplugging and replugging. Save yourself the hassle. Don’t use this one. Nespresso didn’t care one bit their machine sucked. Purchased Oct 2022 and fully stopped working Jan 2024
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 11, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next machine stopped working after your warranty ended. We’re delighted you reached out to us and were assisted by one of our machine experts who replaced your Vertuo Next machine. Should you have any issues with your replacement machine, don’t hesitate to reach out to us via our toll-free number 800-562-1465, or via live chat from the Nespresso website, when you select “Need Help?” popup, and select “Machine Assistance,” to chat with a machine expert. You’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Excellent brew, but design shortcomings
on January 8, 2024
Posted by: Chapps
from Los Angeles, CA
I struggled with how many stars to give this machine - 4 or 5 - because of the placement of the water tank. First off, it’s more solid than other models, and it brews a hotter cup than my old Nespresso machine did. And, of course, it can brew the large mug-sized pods, which is a huge plus for me.
The downside is the tank in the back. I know this model is designed to be slim, but there’s a real inconvenience in the take behind the machine. I miss a side-fill tank, to be honest. With a rear-fill tank, you have to pull the machine out every time, just to take off and replace the tank. I’m also not a fan of the top of the water tank, which can easily fall into the tank by accident. Why have they given up a hinged top? That was a good design idea, and having this loose bit of crescent-shaped plastic is very poor design.
Because of the rear-fill tank, there’s nowhere to put the long cord, and it winds up akimbo and ugly looking. Why can’t companies come up with ways to neatly store the cord? With that sticking out the back, and the cup rest sticking out of the front, the machine is *very* deep - you’ll need 19” of depth. If I had known this, I would have opted for another model. Still, I love the giant pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on January 8, 2024
Posted by: AJ
[This review was collected as part of a promotion.] Finally decided to try this out. Coffee always tastes great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on January 8, 2024
Posted by: lsm
[This review was collected as part of a promotion.] High quality coffee drinks! Makes it very easy in the morning to get out the door.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features
on January 8, 2024
Posted by: hersh122
from New York, NY
[This review was collected as part of a promotion.] I bought as a Christmas present for family and they love it for its sleek design and efficiency.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Upgrade your entire coffee experience
on January 8, 2024
Posted by: BayRidgeMike
from Brooklyn, NY
[This review was collected as part of a promotion.] It’s like having the best coffee shop right in your kitchen without any hassle!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA