Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
1
Disappointing
on January 11, 2024
Posted by: EE1903
from Los Angeles CA
It shouldn't be a coincidence that so many 1 star reviews popped-up for this unreliable model. When I heard the offer for 35% discount for a new one I kind of feel relief thinking to buy a new version but after I read all these reviews it sounds like a trap to force you to purchase every other year. I am not happy with this. I lost my trust to the brand will go with better one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 12, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use and sleek design
on January 11, 2024
Posted by: Amira
[This review was collected as part of a promotion.] I love my Nespresso! Its sleek design looks great in the kitchen. It’s easy to use and works quickly.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on January 11, 2024
Posted by: Dani27
from Saugerties ny
[This review was collected as part of a promotion.] I bought this a month ago and am so happy with the results. It is so easy to use and makes perfect cup of coffee Everytime
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not the best machine
on January 11, 2024
Posted by: rkay
from Austin, TX
[This review was collected as part of a promotion.] I bought this machine a few weeks ago and ran into so many problems with it- it made great coffee but was a hassle to get it to work properly. I'm exchanging it for the Vertuo Plus and I'm hoping that I have a better experience with that one :)
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY
on January 11, 2024
Posted by: Brit18
from California
I do NOT recommend this machine. It has caused me SO much frustration. It works fine for a couple of months maximum, and then it will flash the orange light as if it needs cleaning every single time you try to brew a pod, and won’t brew even if I do run the cleaning cycle daily. I’ve already had one machine replaced, and the second one did the exact same thing. I really look forward to my espresso in the morning and it’s such a frustrating way to start my day spending 20 min just trying to get it to make a cup. The espresso itself is delicious! But it’s not worth the headache in the morning and having to skip coffee at home all together a lot of days. I know it’s not just my machine, as you can find Reddit threads full of people with the exact same complaints. Nespresso, do better!! This machine and pods are way too expensive to have to deal with this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 13, 2024
Thanks for your review, Brit. We’re dismayed to learn that your Vertuo Next machine gives you a descaling alert every couple of months and works intermittently. We recommend calling our toll-free number 800-562-1465 to troubleshoot your machine with one of our machine experts. If troubleshooting is unsuccessful, we have out of warranty repair and replacement options available via our Assistance Service Program to either repair your machine for $65.00, which includes a 6-month repair warranty, or a 35% out of warranty discount towards the purchase of one of these machine models: Vertuo, Evoluo, Vertuo Next, or VertuoPlus. We look forward to assisting you soon at the time of your call. We’re confident you’ll be back to enjoying your favorite Vertuo blends soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Ideal even for the most demanding
on January 9, 2024
Posted by: vanessao174
VertuoPlus offers the perfect combination of style and convenience for a unique coffee experience at home. Ideal for lovers of real coffee but also for those who like a cappuccino, therefore versatile.
Written by a customer while visiting influenster.com
Customer Rating
5
Love this machine!
on January 9, 2024
Posted by: Whoistaylorhamm
from New York
[This review was collected as part of a promotion.] I am thrilled I made the switch to Nespresso! The coffee is SO much better than anything else I've tried machine wise and the machine was so easy to set up and use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
THIS SYSTEM IS THE BEST THING EVER
on January 9, 2024
Posted by: Nick2061
from Boston
[This review was collected as part of a promotion.] I purchased this as a Christmas gift for my girlfriend, and now I find myself using it more than her! The best coffee I’ve ever tasted and the options are endless. I am a very busy person and to have my morning cup of Joe at the ease of pressing a button has already made this new year great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA