Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.5
(4,405 Reviews)
Rating breakdown 4,405 reviews
5 Stars
3,376
4 Stars
456
3 Stars
125
2 Stars
128
1 Star
320
86%of customers recommend this product.
(
2,818 out of
3,283)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
2
Leaking machine
on October 29, 2021
Posted by: Patrik2033
from Pittsburgh
I have had my Virtuaplus machine for less than 2 weeks and it’s is leaking from the bottom of the machine. Coffee is great. But I am not enjoying the leak.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, October 30, 2021
Hi Patrik2033, we're disappointed to hear you are experiencing a leak. We would recommend calling us at 1-800-562-1465 when you are near your VertuoPlus. We'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Completely broken after 1.5 years of use
on November 26, 2021
Posted by: BW000
from Chicago
This machine does not hold up. Mine is completely broken after 1.5 years of use - does not light up, I cannot even get the top to close. I have to buy a replacement. This is after months of leaking that I have not been able to remedy. Conveniently, it only has a 1 year warranty.
I sing the praises of Nespresso coffee to everyone but the company has a serious hurdle here with the poor quality machines. Please make a machine that lasts!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 29, 2021
Thank you for your review. We are glad to see you spoke with a machine expert to resolve your leaking issue. We recommend running a cleaning cycle once a week with the VertuoPlus machine to prevent the center needle of your brew unit from becoming clogged, thus potentially causing a leak.
If you need any additional troubleshooting assistance, please visit Nespresso.com/help or call us at 800-562-1465. Nespresso is available 24 hours a day, 7 days a week.
If you need any additional troubleshooting assistance, please visit Nespresso.com/help or call us at 800-562-1465. Nespresso is available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Good….until it wasn’t!
on March 21, 2023
Posted by: Graphicguy
from Cincinnati, Ohio
Well….like some relationships, this one started well, but then dramatically took a turn for the worse. I’m on my 2nd machine. After a few months of usage, they begin to leak out of the bottom. Nespresso replaced the first one. Now, the 2nd one is doing the same. It’s obviously a design flaw that they fail to address given they’re still selling these.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , March 22, 2023
We are disappointed to learn that your VertuoPlus machine has not met your expectations. The VertuoPlus comes with at least a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great at first! Lasts 1 year - very noisy also
on July 20, 2024
Posted by: Denise
from Orlando, FL
I’ve had many Nespresso machines throughout the years. Overseas I always had the original line, same for my entire family. We’ve never had any issues and we are Nespresso customers basically since they first came out. I now live in the US for 3 years and my third Vertuo line machine just stopped working. I guess either the Vertuo line is horrible or the machines sold in the US are lower quality. A coffee machine is not supposed to be disposable. And there are 2 years warranty for most machines, they offer only 1 yr for Vertuo Plus, does that mean they expect it to brake shortly after a year?
I would recommend this to a friend!
Response from Nespresso USABy Aimee C., Customer Service, July 22, 2024
Thank you for your review and honest feedback, Denise. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Please get in touch with us at your earliest convenience at 1-800-562-1465 so our Machine Experts can work with you to resolve your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful product with incredibly short lifespan
on July 20, 2024
Posted by: MK
from Toronto
I have bought 2 of these and both broke within a few months. I descale often and it still breaks. It first starts of with doing the cleaning cycle nonsense which only temporarily fixes it, but eventually these just stop completely altogether. Every forum you go to will say the same thing; I really wish I did some research before getting these. DO NOT BUY! I have gotten maybe 100 uses out of each one, which is less coffee than going to a cafe.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, July 22, 2024
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. Your machine comes with a lifetime of troubleshooting assistance and a one-year warranty. Please contact our Machine Experts at your earliest convenience at 1-800-562-1465. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stay away from this model!
on July 31, 2024
Posted by: Kevin from CLe
from Cleveland, OH
Stay away from this model! Had two that died within the warranty period. Not good! Fortunately, support is sending me a Evoluo, which sounds like it's a better model according to the reviews. We'll see! I only make two cups a day and cleaned it according to the manual.
Had a VertuoPlus before these two clunker models and that lasted about two years. So that model is fair. Hopefully the Evoluo is decent.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, August 2, 2024
Thank you for your honest review, Kevin. We are happy to see you were able to speak with a machine expert and receive a replacement Evoluo machine. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Machine
on November 2, 2025
Posted by: DanaT
from NY
I love this machine ! I use this daily and I have turned my husband now onto Nespresso and he uses it just as much as I do. He calls regular coffee commoners swill lol. We are both converts. We will never go back to regular coffee again, Nespresso for life.
This machine works great for us , easy to use and no problems whatsoever. I even bought my son one for his birthday.
This machine works great for us , easy to use and no problems whatsoever. I even bought my son one for his birthday.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DIED
on November 29, 2024
Posted by: sadcoffeedrinker
Died one year on the day of receiving it.
Troubleshooting did no good.
Sending a refurbished replacement. We will see how long thsi one lasts.
Troubleshooting did no good.
Sending a refurbished replacement. We will see how long thsi one lasts.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 30, 2024
Thank you for your review and honest feedback. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We are glad our Machine Experts could assist with troubleshooting assistance and a replacement via our toll-free number, 1-800-562-1465. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Please call us if you need assistance when you receive your replacement machine. We will assist you in getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA