Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
1
1 Year Machine
on January 24, 2024
Posted by: Molly Mocha
from Los Angeles
It’s a wonderful machine but does not last more than a year. Our first one completely stopped brewing and thankfully because it was under warranty, we were able to receive a free replacement.
This time I ensured to maintain it as recommended by doing weekly rinse cycles and every 3 months conduct a descale cycle. Alas this also did not last longer than a year.
While they did offer 30% off any virtuo purchase of a new machine, it makes me pause to question if this is something I will have to deal with every year.
I am truly a fan of the product and quality of the coffee, it’s just unfortunate that their machines don’t last longer than a year. Maybe some of the other models do, just not this one. I wouldn’t recommend purchasing this model and you may have better luck with a model that has higher ratings.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 25, 2024
Thank you for your review, Molly. We certainly understand your frustration and hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert. We are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love My New VertuoPlus
on January 24, 2024
Posted by: LoriB
from Snohomish, Washington
[This review was collected as part of a promotion.] I've had two Original Machines for Years (Both for Home and Office) and loved them. I tried the Vertuo Machine and loved it so much I bought two! The Coffee is the best!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid
on January 24, 2024
Posted by: Caffeine Starved
from Seattle
Garbage. We're on our 3rd in 12 months. Avoid Avoid Avoid.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 25, 2024
Thank you for your review. We certainly understand your frustration and hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert. We are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the ease of use and quality of experience!
on January 24, 2024
Posted by: em_Seattle
from Seattle, WA
[This review was collected as part of a promotion.] I bought the Next for my wife, and it made great coffee. But, she wanted the convenience of the Plus. We are thrilled with this purchase, our experience thus far, and the quality of the machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I wish I could rate this 10 stars
on January 23, 2024
Posted by: michaelaf4031
This is my very favorite coffee machine I've ever purchased. I've had it for 3 months and I wouldn't know what to do without it. There are soooo many different Nespresso cup options to use: single shot espresso, double shot, coffee, carafe, etc; along with sooo many different flavors. My favorite type of cup to use is the double shot cups- I especially like to use these to make iced lattes. My husband (who was never a coffee drinker), even likes coffee now with this machine. He prefers a hot latte made out of a single shot cup. This machine literally allows you to make coffee shop coffee in the comfort of your own home. and at a much more affordable price.
Written by a customer while visiting influenster.com
Customer Rating
1
Not recommended
on January 23, 2024
Posted by: Nespresso
I bought this last May. Of 2022 and it’s already broke. I only use it about once a week and I loved it, but today it wouldn’t power on. I worked with tech support and I was told it was out of warranty after a year. My choices were to send it in for repair for 65 or a discount on a new one. Highly disappointing on the quality for the price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 24, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert and receive information about the lifetime of machine troubleshooting support we provide. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Five stars until last week...
on January 23, 2024
Posted by: Jeff
from Albany Oregon
We have owned this machine for just shy of 8months and have enjoyed the machine and the wonderful coffee it makes. Unfortunately this past week it began giving us two flashing lights. After multiple descaling attempts and almost a sleeve of wasted pods due to the idea the codes on the bottom rim of the pods were not reading properly with no success. How do we fix this issue? We would like our machine to work properly.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great little device
on January 23, 2024
Posted by: qbjf
from Fresno, CA
[This review was collected as part of a promotion.] The Vertuo is a great little machine. Makes great Nepresso in a variety of flavors and sizes. The only complaint I have is that it's not the most robust machine. This is my second one, the first dying after 2 years of moderate use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA