Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
1
Don't Do It
on January 26, 2024
Posted by: BaltMD
from Baltimore, MD
When it works, it's great - but hat's if it works. This machine has been a nightmare, and of course, outside of the warranty window. The mechanism that locks/unlocks the lid where you put the pod becomes almost impossible to move, slide, or use. We are both young adults in our 20s and at times we physically could not brute force the thing open or closed. A mystery leak has shown up, which pours coffee into where the pod bin is stored, but doesn't go in the pod bin, it leaks all over the bottom of the machine and your counter. Finally, it stopped heating the coffee all the way - the last coffee I made was warm at best. I'm done with it. Apparently this machine has known issues and Nespresso continues to sell it - shame on you all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 27, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next machine isn’t working and will be happy to assist. Please kindly be advised that your machine comes with lifetime troubleshooting service. Additionally, out of warranty repair and discount options are available. For assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best quality machines on the market
on January 26, 2024
Posted by: Larry
from Hilton head
[This review was collected as part of a promotion.] Excellent! Love my double espresso. Restaurant quality coffee
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I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee and machine
on January 26, 2024
Posted by: Luv Joe
from NJ
[This review was collected as part of a promotion.] Bought this a month ago and enjoy the ease and the strength of making coffee. Makes the drip pot feel like dirty water
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Rich indulgence morning coffee
on January 26, 2024
Posted by: Jeanie Lou
from Las Vegas Nevada
[This review was collected as part of a promotion.] I bought this machine to have an easy coffee experience for my house guests. Now I am loving the scrumptious cups.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best, most creamy coffee!
on January 26, 2024
Posted by: Linda
from Tallahassee FL
[This review was collected as part of a promotion.] So happy we invested in this machine! Far superior than Keurig
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on January 26, 2024
Posted by: a_tishi
We absolutely love our vertuo machine. It's the best investment we've made as far as the coffee machines go. We had ninja one before but loved this machine's sleek design.
Written by a customer while visiting influenster.com
Customer Rating
5
Best home product I own
on January 25, 2024
Posted by: AngelinaB
The nespresso quite literally changed my life. That sounds so dramatic but I used to go to Starbucks every single day because I “thought” nothing compared. I bought the nespresso and instantly I knew it was a game changer. You can make “Starbucks quality” at home and much better!! I love all the pod flavors but I typically go for a double espresso shot. I use the Nespresso milk Frother and get a perfect latte everytime. I love this kitchen product so much!
Written by a customer while visiting influenster.com
Customer Rating
5
Works like a charm
on January 25, 2024
Posted by: T M
from Alexandria, VA
[This review was collected as part of a promotion.] Our machine makes minimum 4 coffees per day in our house and it works like a charm. The amount of money we have saved for store quality drinks is adding up extremely quick and has likely paid for itself many times over in under a month.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA