Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Nespresso vs Keurig
on March 5, 2024
Posted by: magicallybianka
Since buying the Nespresso machine I can truly tell the difference between Keurig and Nespresso! The different varieties of coffees to choose from is so amazing and you can easily learn about it through the app so you know exactly how the coffee will come out ! Since switching to Nespresso I can taste the quality of the coffee and I will not be returning to Keurig any time soon !
Written by a customer while visiting influenster.com
Customer Rating
3
Descaling is not easy / now won’t work
on March 4, 2024
Posted by: TGrav
from Boston
Machine was working great and really loved it. We are now at a point where I cannot get it to make coffee any more . I have had it for 6-7 months. There this process of descaling to clean your machine or it won’t work. It is a serious pain. There are many many YouTube videos on this. It’s not simple and I can’t get mine to work. I wish it was much simpler to clean as in sort of stuck right now.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't buy
on March 4, 2024
Posted by: Nina
Constantly doesn't work, needs to be reset, etc. This is despite me cleaning weekly, descaling, etc.
I called Nespresso and they said I have to reset every time -- who has time for that?
I won't be purchasing another Nespresso machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 5, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty, and we provide lifetime troubleshooting support. We are happy to learn you were able to get in contact with a Machine Specialist and the troubleshooting was successful. Should you continue to experience any further issue kindly call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing
on March 3, 2024
Posted by: tinamariebc21e
Nespresso is my go to coffee machine,it's super quick makes a lovley coffee and I can hook it up to my alexa! . Pods are a bit pricey but if you want a decent coffee without getting a bean to cup machine this is the one for you
Written by a customer while visiting influenster.com
Customer Rating
5
Lovely kit
on March 3, 2024
Posted by: kbeaufolliard
Great little machine... I'm not a fan of the pods so use other brands but the machine itself is great value, easy to clean and looks beautiful in my kitchen.
Written by a customer while visiting influenster.com
Customer Rating
1
Terrible machine, not reliable
on March 3, 2024
Posted by: elenab
from salt lake city
Terrible machine, it fails right after the warranty expires. I found tons of blogs about it. Nespresso won't replace it and does not stand behind this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, March 4, 2024
Thank you for your review. We’re sorry to learn that the Vertuo Next does not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fantastic little machine
on March 2, 2024
Posted by: laurah
from Phoenix, AZ
Fast, clean, easy cup of coffee to start the day! ( or anytime for that matter!) Love the discard feature. No need to handle messy , sometimes hot, dripping cups after using the device. And the foamy head on a freshly brewed, aromatic cup of coffee, at home, is the definition of luxury to me!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best purchase
on March 1, 2024
Posted by: nganhuynh95_3004
I’ve been using this for well over a year now and it has been the best purchase of 2022. It has saved me so much money not buying coffee outside. It is super easy to use. Fool proof with a touch of a button. Not only that, the coffee tastes amazing as welll. I love having my morning coffee in less than 5 mins.
Written by a customer while visiting influenster.com