Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
1
Avoid this machine at all costs
on March 16, 2024
Posted by: Realhawker
from New jersey
This is the worst machine I’ve ever owned in ~10 years of Nespresso ownership. The app does not really help. The most frustrating capsule insertion of any machine ever. Holds less water than my last one. Capsule eject holder spills easily. This is probably the machine that takes me away from Nespresso ecosystem.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, March 18, 2024
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. To ensure optimal use from your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Saving money and making favorite coffee by my own
on March 15, 2024
Posted by: vyh10
I LOVE this machine. Making a double espresso every morning fast and convenient in one touch. Easy for cleaning. Recommend for espresso addicted.
Written by a customer while visiting influenster.com
Customer Rating
5
Perfect cup every time
on March 14, 2024
Posted by: joslynraye
Love my Nespresso vertuo! This particular machine allows you to pour carafes which is why I bought it. Perfect for large groups or multiple coffee drinkers. Keep on your maintenance and you’ll have a perfect cup of coffee every single time. Descaling takes about 20 minutes every 2-3 months (our household has about 3-4 coffees per day).
Written by a customer while visiting influenster.com
Customer Rating
5
Makes getting out of bed easy!
on March 14, 2024
Posted by: laurenl136
Love it! Use it ever day love the quality of the coffee prefer it over Starbucks! Easy to clean and sleek design looks great on my counter. Love the options of pods!
Written by a customer while visiting influenster.com
Customer Rating
1
on March 14, 2024
Posted by: Sage
This is single handedly the most annoying machine I have ever used. When you first get it without a manual you wouldn’t have clue how to do it. Even after reading the manual now my light is always red saying it’s still heating up when it’s been 15 minutes. It’s agony each morning.
Response from Nespresso USABy Kendall, March 15, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our Assistance Service Program. We have Machine Experts who will be pleased to provide you with troubleshooting assistances via our toll-free number 800-562-1465. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
A must have!
on March 14, 2024
Posted by: julier131
You need this machine! I drink coffee at home everyday since purchasing. The coffee quality is so good and it brews so quickly. Seriously the easiest espresso machine and so easy to clean.
Written by a customer while visiting influenster.com
Customer Rating
5
Great machine
on March 13, 2024
Posted by: anxhelag1
My sister had this machine and it is so good and makes some of the best coffees i have ever had! Sometimes taste better than coffee at a shop. Easy and simple to use and easy to clean.
Written by a customer while visiting influenster.com
Customer Rating
5
Great cofee machine
on March 13, 2024
Posted by: nourh17
The coffee machine is a game-changer. Its sleek design complements any kitchen, and the brewing performance is top-notch. The customizable settings allow for a perfect cup tailored to individual preferences. Cleaning is a breeze, making it a must-have for coffee enthusiasts seeking both style and functionality.
Written by a customer while visiting influenster.com