Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
2
Good brew; not so good operation
on April 10, 2024
Posted by: Deb
from Fairfax, VA
I bought the VertuoNext 6 months ago as an upgrade to my Keurig and have used it daily since then. While I prefer the Nespresso brews, smooth operation of the Vertuo Next is inconsistent. What I have learned in 6 months:
First, I have also experienced the unexplained leaking from the bottom of the machine Most of the time, the VertuoNext works fine. However, it randomly deposits large amounts of water on the counter. I’ve had this happen around once/month. Because I don’t see it at first, it’s difficult to troubleshoot the cause in all cases. One time the used pod dispenser filled with brewed coffee to the point of overflowing onto the counter. This happened when I used a damaged pod but bent the rim back in place as Nespresso recommended. Don’t use damaged pods at all.
Second, I selected the VertuoNext because of the combination of variety in brew sizes and the water reservoir size. I’m finding that we don’t use the larger brew sizes as originally anticipated and stick to 8 oz coffee or smaller. Even with the coffee size, we are refilling the water reservoir frequently - generally after 3 brew cycles because we don’t want the reservoir to run dry mid-brew. Letting the reservoir to run dry mid-brew upsets the programming and has resulted in inaccurate amounts of water in the next brew cycle and potentially another cause of water on the counter.
Lastly, closing the lid is a two handed operation to get adequate pressure to pierce the pod and lock the lid properly. Not a show stopper but you have to pay attention to make sure it is done correctly or face the blinking red error light.
The VertuoNext brews decent coffee and espressos. However, in hindsight, I wish I had heeded the other reviews and gone with the machine with the automatic lid, larger reservoir and fewer reported issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., April 11, 2024
Thank you for your review, Deb. We're disappointed to hear this, and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty with repair and replacement options. Please give us a call to speak with a machine expert to discuss next steps. We are available 24 hours a day, 7 days a week at 800-562-1465. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unhappy with the Vertuo Next
on April 9, 2024
Posted by: KJ
from Maryland
Purchased the Vertuo Next in June 2022 and it stopped working today, after less than 2 years of use. I tried all the fixes with no success. Very disappointed in this model. I had the original Vertuo machine for many years with no problems, still worked when I gave it away after purchasing this more compact Vertuo Next. Wish I still had the original model...:(
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, April 10, 2024
Hello. We are disappointed to hear that there is an issue with your Vertuo Next. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best ever
on April 9, 2024
Posted by: michelleb1046
Best thing ever! Can make my fancy coffee drinks from home for cheap and healthier options. Best thing we have in the kitchen if you ask me! Definitely recommend
Written by a customer while visiting influenster.com
Customer Rating
4
Easy to learn how it works!
on April 9, 2024
Posted by: Yehaw101
[This review was collected as part of a promotion.] I bought this a month ago and the product is pretty straight forward and easy to maneuver. I love learning to do new drinks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Mornings hit different
on April 8, 2024
Posted by: lawrencek2
Nespresso has transformed my coffee routine with its user-friendly machines, delivering consistently superb coffee in a range of strengths and cup sizes. Whether I'm craving a bold espresso shot to kickstart my day or a smooth lungo for a leisurely afternoon break, Nespresso offers a diverse selection to suit every preference. Nespresso has truly mastered the art of customizable, high-quality coffee enjoyment. Highly recommended
Written by a customer while visiting influenster.com
Customer Rating
5
on April 8, 2024
Posted by: Lakes
from Portland, OR
[This review was collected as part of a promotion.] Love my new machine. I keep it at the office for a quick pick me up without having to leave and get coffee. Saves me time and money
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Broken Carafe & Missing Drip Cup from the get go!!
on April 8, 2024
Posted by: SherL33
from Kentucky
Was so excited to receive the Vertuo Plus as a housewarming gift only to open the new box to a cracked carafe and no drip cup even in the box. How disappointing that a part didn’t actually make it the box. I wouldn’t care about the drip cup if I was making coffee but feel it’s absolutely needed for the espresso. Hopefully these issues can be resolved, I would have given a 5 star rating otherwise. I fell in love with my daughter in law’s machine this Christmas.
I would recommend this to a friend!
Response from Nespresso USABy Kena, Customer Service, April 9, 2024
Thank you for your review. We’re dismayed to learn that your VertuoPlus arrived with a cracked carafe, and a missing drip tray. We sincerely apologize for any inconvenience. Our goal is to ensure complete customer satisfaction and deeply regret when that is not the case. We would be happy to provide further assistance, and kindly ask that you contact us at 800-562-1465. We’re confident that we’ll come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid this model
on April 7, 2024
Posted by: AceCoffee
from Charlotte, NC
4th replacement just broke down again, despite me following all the instructions for usage and cleaning! I'm not surprised they came up with RELOVE spin, since these break so easily!
Now I need to buy a new machine since it's finally out of warranty, and machine barcode reader can't be fixed! They offered me a 30% discount on my next machine, but I'd rather have a better product!
I'm a big fan of Nespresso and will continue on my coffee journey but will definitely opt for a different machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, April 8, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We understand your last in-warranty replacement VertuoNext machine was issued in October 2022. The replacement comes with a 6-month warranty. At this time since it is out-of-warranty the out-of-warranty options available are to either submit the machine for repair for a flat fee of $65.00, we provide the box and label, or you may choose to redeem an out-of-warranty discount of 35% off towards the purchase of a new machine. This out-of-warranty discount option excludes the VertuoPop+, VertuoLattissima and VertuoCreatista models. You may choose to use the 35% discount towards a RELOVE VertuoNext machine which is at a lower price point. Kindly call at your earliest convenience to confirm which option you prefer and to take advantage of these offers. This can only be actioned by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA