Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
1
on April 12, 2024
Posted by: Nicole
I bought this coffee pot a little over a year ago and it’s not working already. The automatic open is not working, so I want use the machine. Disappointing it only lasted a year because I love and use almost daily
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, April 13, 2024
Thank you for your review. We’re dismayed to learn that your VertuoPlus isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious
on April 12, 2024
Posted by: pimplepopperpa_sa
Best at home coffee and espresso machine on the market. Flavors are delicious and ability to add frothed milk with such ease is a game changer. Pods are convenient
Written by a customer while visiting influenster.com
Customer Rating
5
Love this product.
on April 11, 2024
Posted by: lesliej60
After visiting London, we were hooked on the Nespresso machine coffee. Not just the coffee but the Expresso is great for iced coffee. We are in love.
Written by a customer while visiting influenster.com
Customer Rating
5
Love
on April 11, 2024
Posted by: charityj6
This is one of my guests favorites. Everyone uses it when they come to visit me. The espresso taste amazing and if you know some good recipes you can make it just like your favorite baristas do! The cleaning is sooooo easy!
Written by a customer while visiting influenster.com
Customer Rating
5
Great coffee, very traditional
on April 11, 2024
Posted by: Hollywood
from Smyrna, Ga
[This review was collected as part of a promotion.] This is one of my favorite coffees. I love the unflavored blends.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Even Better
on April 11, 2024
Posted by: Dr M
from Miami, FL
[This review was collected as part of a promotion.] I upgraded my Vertuo to the latest Vertuo Next model a few weeks ago. This makes even better coffee. Perfecto!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
erratic and cumbersome to fix
on April 10, 2024
Posted by: popeye
from on the water
the it works its great. but frequent issues the are difficult to interpret and correct make using this machine frustrating. Especially when its first thing in the morning and haven't had your coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., April 11, 2024
Thank you for your review. We're disappointed to hear this, and we hope you know that we're always here to help. Please call us to speak with a machine expert for comprehensive troubleshooting. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not a long lasting machine.
on April 10, 2024
Posted by: SaraB
from texas
I have owned this for a year and a half. At first it was excellent. We clean it and descale it regularly. Now it really struggles to brew, most of the time blinks orange and will not engage the water. The top also gets extremely hot when it will not brew. We have wasted several pods! I give this 2 stars. A well maintained machine should last longer than a year and a half.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA