Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
1
Works great until it doesn't
on April 22, 2024
Posted by: CherylBS
from Baltimore, MD
I love this machine, makes great coffee. Hard to live without once you get used to it. The problem is that it doesn't last long at all. Lots of ways that the machine call malfunction. Different parts get clogged, etc. Then it's useless. Our original was replaced less than a year ago and now the new one is broken. From my attempt at online troubleshooting, I can tell I'm not alone. Lots of orange light errors and customers who are very unhappy with the reliability. Purchasing a new model...fingers crossed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, April 23, 2024
Hi Cheryl, thank you for your review. We’re sorry to learn that your Vertuo Next machine is no longer brewing successfully. We recommend filling your water tank with hot tap water (as hot as you can get it, just not boiling) and set it back on the machine. Let it sit for 30-45 minutes, and then run a priming cycle (first use cycle). We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So happy with this model
on April 21, 2024
Posted by: Angela
from California
I have the white (magnolia home) version . I absolutely love it, it’s so pretty on my counter. I thought switching from the vertuo next that brewed many more sizes would be a draw back but it’s not because i realized none of those sizes were ones I liked anyway. Also this model feel more luxurious with the automatic lid. The locking lid on the vertuo next was annoying.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
A disappointment
on April 21, 2024
Posted by: PPM
from Philadelphia
Just received the machine and was sadly very disappointed with the results. Coffe not as good as with my other machine (VertuoPlus). Purchased this a machine so I could use the larger cup sizes but no t worth it. In addition to the taste being off, there is virtually no I Crema.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, April 22, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectation. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Descale your machine every 3 months or 300 capsules brewed using our descaling solution to ensure that your tasting experience is as perfect as the first day. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our toll-free number 800-562-1465. Our Machine Experts would be delighted to troubleshoot your machine and provide you with the best resolution. We’re available 24 hours a day and 7days a week for your convenience. Please do not hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
2
STAY AWAY
on April 21, 2024
Posted by: TDawg
It’s a terrible machine. When it works it makes excellent coffee but again that is WHEN it works. It hardly ever works properly. I have done everything correctly and talked to their support multiple times which is a lengthy process in its own. Word of advice stay away from this machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, April 22, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectation. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair & replacement options via our Assistance Service Program. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Please do not hesitate to contact us should you continue to experience issues with your Nespresso machine. We’re available 24 hours a day and 7 days a week for your convenience. A Machine Expert would be delighted to provide you with the best resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Too difficult to open and close
on April 20, 2024
Posted by: Emily
from Arizona
The machine makes coffee fine, but this is THE most difficult machine to open or close. It's so incredibly hard on my hands that I am looking to purchase a different one. I had one other model prior to this one that was just a touch of a button, it was even a cheaper model than this one. I don't know how or why they decided to go with this mechanism for the lid. If you have arthritis or any issues with opening/closing stuff I would NOT recommend this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, April 22, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectation. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please do not hesitate to contact us. Our Machine Experts would be delighted to troubleshoot your machine and provide you with the best resolution. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor Reliability - do not recommend
on April 20, 2024
Posted by: Unhappy customer
from CA
This product failed in a little over 2 years. I keep it maintained, only use RO water, and Nespresso pods but it started leaking from the top of the machine during the brewing process. When it worked, it made great coffee but a coffee maker should not fail like this in such a short time. If you are considering this model, I do not recommend it purely on my experience of its reliability.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, April 22, 2024
Thank you for your review. We are sorry to learn you were experiencing issues with your Vertuo Next machine. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. We offer $65.00 repair or 35% discount options for machines that are out of warranty as well as a lifetime of troubleshooting via our toll-free number 800-562-1465. Please do not hesitate to contact us. Our Machine Experts would be delighted to assist you and provide you with the best option.
Written by a customer while visiting Nespresso USA
Customer Rating
3
No way to hide a big thick cord!
on April 20, 2024
Posted by: Hp
I am enjoying my upgrade from the original BUT….the cord is in the worse place and just sticks out from the device and looks horrible on my counter. Such a disappointment especially I purchased the limited edition color to be “shown” on my counter.
Response from Nespresso USABy Nisha B., Customer Service, April 23, 2024
Thank you for your review. We’re thrilled to learn that you’re enjoying your VertuoPlus. However, we’re dismayed to learn that the cord is not sitting as you expected. We’ve arranged a callback at the number we have on file so that a Machine Expert can better assist you. Congratulations on your new machine! We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine, just not very eco friendly
on April 18, 2024
Posted by: bexeroo
I had this machine but my only complaint was the cost of pods and felt really bad with the amount of waste that was produced! It made lovely coffees though and lovely design!
Written by a customer while visiting influenster.com
