Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
1
Leaks
on April 25, 2024
Posted by: Oasis20
from Portland, OR
It leaks from the top sides when brewing the xl pods.
Never even used it much, as this is our second machine for bedroom. Brewing on lazy weekends.
Never even used it much, as this is our second machine for bedroom. Brewing on lazy weekends.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, April 26, 2024
We appreciate your honest review, and we are disappointed to hear that your Vertuo Next is leaking. All of our machines come with at least a one-year warranty, and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Better than instant coffee
on April 25, 2024
Posted by: leahc270
I’ve had this for about 4 years. Works well, just need to clean it regularly with water and the special solution from Nespresso (once coffee starts tasting bitter). Once scaled and cleaned, coffee tastes great again. Has helped me save $$$ from stopping at big name coffee shops.
Written by a customer while visiting influenster.com
Customer Rating
5
Awesome Machine!
on April 24, 2024
Posted by: rach22
from Atlanta
[This review was collected as part of a promotion.] I love my Nespresso! It’s been so fun having delicious lattes every morning and trying new pods. The machine is quick and easy to work
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee ever!
on April 24, 2024
Posted by: SWS
from Fort Collins, CO
[This review was collected as part of a promotion.] My VertuoPlus Deluxe is the best coffee maker I've ever had. Nespresso coffee brings me so much joy every morning! I've tried many different flavors and love all of them - especially the darker roasts. My favorite part is how frothy the coffee brews. It's better than a coffee shop gourmet pour! Love my Nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Breaks down too oftern
on April 24, 2024
Posted by: SopDo
from Los Angeles, CA
This machine is so inconsistent - it runs well for a while, and then just stops. Very nice looking piece of equipment, but has caused me so much frustation due to its constant hickups.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, April 25, 2024
Thank you for your honest review. We're disappointed to hear this, and we hope you know that we're always here to help. We can see that an escalated callback has been arranged for you. As always, we are available at 800-562-1465, 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Short life..... no warranty after 12 months.
on April 24, 2024
Posted by: Turfman
from Nc
Died after 14 months, just after the warranty ended. So it was trash and I was only offered a discount to buy a new machine. There web site offered similar discount to all buyers, so I wasn't impressed.
I would not buy again as it seems many have similar problem. If they believe in there product, offer a 2 year warranty so the buyer has some reassurance when buying it. Or fix the machine so it lasts several years like you would expect an expensive coffee pot to.
I would not buy again as it seems many have similar problem. If they believe in there product, offer a 2 year warranty so the buyer has some reassurance when buying it. Or fix the machine so it lasts several years like you would expect an expensive coffee pot to.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, April 25, 2024
Thank you for your honest review. We're disappointed to hear this, and we hope you know that we're always here to help. If you'd like to arrange an escalated call to discuss next steps, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Price point matches the quality of the product
on April 22, 2024
Posted by: Kim92
from Cincinnati, OH
This is my first Nespresso machine, I purchased in January 2024 and I love it! I use it every day and find it easy to use and love the size of the machine because it doesn't take up too much space on my counter. Crema is perfection and coffee tastes great every time. I appreciate that the shelf is movable so you can adjust for cup size. Price point matches the quality of the product. If you are aiming for the electric "easy to open/close" model then you will need to spend some more money.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome features!!
on April 22, 2024
Posted by: DEb
from Oregon
[This review was collected as part of a promotion.] I love my Nespresso VertuoPlus! Second one I’ve owned in 4 years.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA