Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
1
I wish this machine wasn't so faulty
on May 6, 2024
Posted by: Willofmyown
from Los Angeles
I originally bought this machine because I love carafe style coffee. My machine kept breaking. I had it replaced twice. Eventually the next one broke & it was replaced by a factory repaired model that also broke. Eventually I was given the option to get a different model that can't make carafes. I enjoy my Nespresso but based on the reviews this problem is still going on. I wish they'd launch a new model that can make carafes but doesn't have issues of breaking.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 8, 2024
Thank you for your honest review and feedback. We are disappointed to learn you have experienced issues with your Vertuo Next machine, but we are happy to learn that our Machine Experts were able to assist you with repair and replacement options. We appreciate your suggestion of a variety of models that have the ability to brew carafe capsules, and we will document it and send it to the appropriate teams for review. Should you need further support, please do not hesitate to contact us at our toll-free number, 1-800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
versatile brewing options
on May 5, 2024
Posted by: MeganK
Pros: Versatile Brewing: The VertuoPlus uses Nespresso's unique Centrifusion technology to brew a variety of coffee sizes, including espresso (1.35 oz), double espresso (2.7 oz), gran lungo (5 oz), coffee (8 oz), and alto (14 oz), providing options to suit different preferences. Automatic Capsule Recognition: The machine automatically recognizes the barcode on each Nespresso capsule, adjusting the brewing parameters accordingly to ensure optimal extraction and flavor for each blend. Fast Heat-up Time: The VertuoPlus heats up quickly, allowing you to enjoy your favorite coffee beverages in just seconds, with minimal waiting time. Sleek Design: With its modern and compact design, the VertuoPlus adds a touch of elegance to any kitchen countertop, while its motorized head and moveable water tank offer flexibility in positioning. Convenient Bundle: The Deluxe Bundle includes the VertuoPlus machine, Aeroccino milk frother for creating creamy milk foam, and a selection of Nespresso capsules to get you started, providing everything you need for a complete coffee experience. Cons: Limited Capsule Compatibility: The VertuoPlus is designed exclusively for use with Nespresso Vertuo capsules, limiting your options compared to other coffee systems that accept a wider range of compatible capsules. Ongoing Cost of Capsules: Nespresso capsules can be more expensive than traditional coffee beans or ground coffee, resulting in higher ongoing operating costs for regular coffee drinkers. Milk Frother Maintenance: While the Aeroccino milk frother is easy to use, it requires regular cleaning and maintenance to ensure proper functioning and hygiene. Single Cup Brewing: The VertuoPlus brews coffee one cup at a time, which may be less convenient for households with multiple coffee drinkers or when serving guests. Overall, the Nespresso VertuoPlus Deluxe Bundle offers a convenient and user-friendly coffee brewing solution for enthusiasts who value simplicity, consistency, and quality. Its versatile brewing options, sleek design, and included accessories make it a popular choice for coffee lovers seeking a hassle-free way to enjoy café-style beverages at home.
Written by a customer while visiting influenster.com
Customer Rating
3
LOUD AND MAKES TOOOOO MUCH FOAM
on May 5, 2024
Posted by: Amy
from Cranston, RI
[This review was collected as part of a promotion.] I just bought this 2 weeks ago… not happy!!! The first machine I ever received was Great!! , wasn’t very loud, made great coffee ( not an over abundance of “foam”, and was just awesome. Move on to 3 replacements ( thank you , but NO thank you ) which were refurbished replacements… horrible!!! Loud and leaky ! So I decided to buy another, because I do love the coffee. Now I am stuck with a Very loud machine that makes sooo much foam that I have to change cups!!! I don’t get it!!! Not very happy!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, May 6, 2024
Thank you for your review, Amy. We are dismayed to learn that your Vertuo Next has not meet your expectations. For assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We are confident that we'll be able to come to positive solution. Thank you!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Want to try!!
on May 5, 2024
Posted by: lauryns45
I haven’t tried! But I would love too! This piece of kit looks amazing! Definitely something I’d like to invest and try!! I recon the money is worth it too!
Written by a customer while visiting influenster.com
Customer Rating
5
on May 5, 2024
Posted by: BZ
from Knoxville, TN
[This review was collected as part of a promotion.] I bought this for a gift. I have a Nespresso machine and love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Can’t start my day without it!
on May 4, 2024
Posted by: matthewi6
Makes the best cup of coffee! Love that I can make 4 different sizes of coffee with one machine, it brews decently fast once it’s warmed up but it is a little on the loud side. Pods are pricey but I would recommend this to anyone looking for a do it all single serve machine.
Written by a customer while visiting influenster.com
Customer Rating
5
A quality cup of coffee, every single time!
on May 4, 2024
Posted by: mandymcgr
I use my Nespresso machine daily and have been for over 2 years. The coffee tastes like a quality cup from a coffee shop! The machine itself works perfectly everyday and brews such a nice, hot cup of coffee consistently every time. We clean it once a month and it’s a breeze. Highly recommend!
Written by a customer while visiting influenster.com
Customer Rating
5
Love the Vertuo
on May 4, 2024
Posted by: BG
from Texas
[This review was collected as part of a promotion.] It is our second Nepresso vertuo plus. We love them!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA