Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Love it!
on May 25, 2024
Posted by: Cat4539
from Orlando, FL
[This review was collected as part of a promotion.] I bought this several weeks ago and love it! It makes the foamiest tastiest coffee. I love the different flavored options..hazelnut is my favorite.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Quality machine
on May 25, 2024
Posted by: Aine47
from Peoria, AZ
This is my second Vertuo Plus - ( I gave my original one to my daughter 3 years ago and it’s still alive!). The second was gifted and it’s three years old - still works great. I recommend adhering to the descaling alerts and I also run the “quick clean” cycle every 2 weeks. It’s quick, with a glass measuring cup to catch the very hot water, and I always have a clean machine. The bit of upkeep is very much worth the effort; the coffee is always perfect.
My only negative is not enough to bring the rating down - Nespresso, please let Vertuo Plus make alto size pods.
My only negative is not enough to bring the rating down - Nespresso, please let Vertuo Plus make alto size pods.
I would recommend this to a friend!
Response from Nespresso USABy Aimee C., Customer Service, May 29, 2024
Thank you for your review, Anne. We are delighted to learn you are enjoying your newest VertuoPlus. Performing the cleaning cycle each week is a great way to keep your Nespresso coffee brewing at its best. We have documented your suggestion of making our newest Alto blends compatible with the VertuoPlus and sent it to the appropriate teams for review and consideration. If you need any support or assistance, don’t forget that your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 1-800-562-1465.
We’re excited to be a part of your journey through all your favorite blends with Nespresso and look forward to hearing more about your experience becoming a Master Barista in your own home.
We’re excited to be a part of your journey through all your favorite blends with Nespresso and look forward to hearing more about your experience becoming a Master Barista in your own home.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Highly recommended
on May 24, 2024
Posted by: vs
from Miami
[This review was collected as part of a promotion.] Excellent delivery, it was perfectly packaged and exactly like pictured. I am very pleased with the ease of use and quality of coffee brewing. It really helps me kickstart my morning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Exactly what I wanted.
on May 24, 2024
Posted by: eguari
from Sarasota, FL
[This review was collected as part of a promotion.] It is like the original one that I bought 8 years ago, but better. It is more fitted in size. The water and pod receiver are narrower and fit on the counter. The color blends in with other appliances. Very pleased. The book that comes with it is very easy to understand. Exactly what I wanted.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great and Reliable
on May 24, 2024
Posted by: emikoftokyo
from New York, New York
Ive had mine for a few years and I had to replace it when I first got it because what we are thinking is that it was dropped before I got it as a gift and it showed. After that ive had it ever since. I think ive had it for about 4/5 years. I know how to clean it and when it clogs when you dont use it for a bit you just rotate the inside above the podholder and boom its fine. I love it. I can use the xl to the single pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee!
on May 23, 2024
Posted by: Haypay
from Washington
[This review was collected as part of a promotion.] I was gifted a vertuo plus machine and I absolutely love it! Coffee genuinely tastes good, it makes the best crema and I love the variety, specifically the double espresso options.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
I would prefer a different less problematic model
on May 23, 2024
Posted by: Darby
from Ohio
Purchased this in November of 2023, and, when it works, it's absolutely GREAT, And I honestly, I use it maybe 3x a week, so in the scheme of things, not that often... I have had recurrent issues with it. Worked great for a month or two, and then lots of little hiccups.
Examples: I will do a cleaning flush (bit frustrating but doable), then it will work great, and then I'll have the very next cup experience an inexplicable malfunction. Sometimes it's remedied simply by lifting the lid as if I were putting a new pod in, closing it and hitting the button. Other times, if I simply lift and replace the water reservoir (after it not being touched at all) and press the button, it'll work.
Completely frustrating. This model has issues and I'd recommend you research to choose another model and save yourself the headache. I have much regret with this model
Examples: I will do a cleaning flush (bit frustrating but doable), then it will work great, and then I'll have the very next cup experience an inexplicable malfunction. Sometimes it's remedied simply by lifting the lid as if I were putting a new pod in, closing it and hitting the button. Other times, if I simply lift and replace the water reservoir (after it not being touched at all) and press the button, it'll work.
Completely frustrating. This model has issues and I'd recommend you research to choose another model and save yourself the headache. I have much regret with this model
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, May 24, 2024
Hello. We appreciate your honest review, and we are disappointed that there is an issue with your Vertuo Next. All of our machines come with at least a one-year warranty and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst One
on May 23, 2024
Posted by: LIgirl24
from New York
This is the worst model! The only reason why I like it is because I can Make an X-Large coffee. I’m on my second Machine which is a replacement to the first one and after a year of having the replacement, I’m having the same issues I had with the first. It’s beyond frustrating. It leaks out the back and underneath. And water fills up in the pod reservoir. I swear it’s bipolar, sometimes it will make me a coffee and sometimes it won’t and I usually on my 4am wake up days…..
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, May 24, 2024
We appreciate your honest review. We're disappointed to learn of your recent experience with our team regarding your Vertuo Next, and sincerely apologize for any frustration this has caused. We aim to ensure complete customer satisfaction and deeply regret when that is not the case. We would be happy to arrange a callback with a supervisor who can assist further. Please get in touch with us at 1-800-562-1465 at your earliest convenience. We're confident that we'll come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA