Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
2
Choose another model
on May 28, 2024
Posted by: Erica
We have had our machine for about a year and have had consistent problems for the past 6 months. Now it makes a grinding sound IF we can even get it to brew. I have chatted with support a few times, but it always goes back to working sporadically despite a regular cleaning and descaling schedule. I'd recommend choosing a different model with higher ratings. I wish I would have listened to the reviews when I bought ours.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, May 30, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Plan to buy a new machine every year.
on May 27, 2024
Posted by: Coffee Poor
from Illinois
Great coffee if you don't mind purchasing a new machine every year. I absolutely love the coffee, but my first machine lasted 3 months. The replacement lasted 15 months. Now it is out of warranty and I'm on the hook if I want to use all these pods I've purchased. Grrrr.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 28, 2024
Thank you for your review. We’re dismayed to learn that your replacement Vertuo Next isn’t working and that our team wasn’t able to assist you with satisfactory options to resolve the machine issues you are experiencing. We sincerely apologize for any inconvenience this has caused. We aim to ensure complete customer satisfaction and sincerely regret when that is not the case. We have documented your experience to your account for review. We would like the opportunity to make this up to you. We would be happy to arrange a callback with a supervisor who can assist you further. Please get in touch with us at 1-800-562-1465. We’re confident that we’ll come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee!
on May 27, 2024
Posted by: Nespresso
from Fort Collins, Colorado
[This review was collected as part of a promotion.] We have lived our Nespresso Vertuo for the past 3 years. The coffee tastes great, the company is extremely fast and convenient. We love that the pods are recyclable.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great product
on May 26, 2024
Posted by: EG
from Miami
[This review was collected as part of a promotion.] I’ve been a NESPRESSO customer for years. Our machines lasts until we see a new one we like, yet the old one is still in good condition. Their coffee pods are the best!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Save your money
on May 26, 2024
Posted by: Sabrina
from Cabot, AR
Do not order this machine! Mine didn't even last a year! It blinks red and I have looked it up and tried everything with nothing working. So now I just have an espresso machine that eats the expensive pods and doesn't give me anything in return. What a waste of money!
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 28, 2024
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 1-800-562-1465. We are available 24 hours a day and 7 days a week for your convenience. Please call and speak with a Machine Expert at your earliest opportunity, so we can assist you in resolving these machine issues. We are confident we can reach a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buy at your own risk
on May 26, 2024
Posted by: Coffee123
We've been Nespresso customers for years, starting with the Vertuo and now with the Vertuo Plus machine that we purchased a year ago. This machine (Vertuo Plus) is difficult to clean, which leaves you with terrible tasting coffee. We run the clean cycle each day, descale every few weeks, and the water is still filthy - which means, this dirty water is making our coffee/espresso. It's disappointing to have to write this given our history and love of this product (coffee/espresso) but we are now seeking alternative coffee makers because this machine is so bad and the coffee now tastes awful.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 28, 2024
Thank you for your honest review. We appreciate your loyalty as long-time customers and are disappointed to learn that your VertuoPlus is not meeting your expectations. Our aim is complete customer satisfaction, and we sincerely regret when this is not the case. We are here 24 hours a day, 7 days a week at our toll-free number, 1-800-562-1465, and your VertuoPlus comes with a 1-year warranty and a lifetime of troubleshooting assistance. Please call us at your earliest convenience, so we may work with you to resolve these machine issues.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffeegasm
on May 25, 2024
Posted by: Bri
from Arkansas
[This review was collected as part of a promotion.] Best coffee ever. I will never go back to pot of coffee ever again.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek and Functional!
on May 25, 2024
Posted by: Pammy
from Charlotte NC
[This review was collected as part of a promotion.] I love my Vertuo Next Deluxe machine! It is very sleek so doesn’t take up too much counter space. I use it almost daily for afternoon coffee! The coffee pods taste great! My friends love to come over for coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA