Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Amazing!
on June 1, 2024
Posted by: corri
from Pittsburgh, PA
I have had this machine for over a year and love it! I use it once or twice a day and have had no problems!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fantastic coffee machine
on May 30, 2024
Posted by: mamatoayla
Fantastic coffee machine, it's such a sleek design and really well built
The quality of the coffee is amazing and they have such a great selection, to clean the coffee machine is really simple and easy
The quality of the coffee is amazing and they have such a great selection, to clean the coffee machine is really simple and easy
Written by a customer while visiting influenster.com
Customer Rating
5
Coffee
on May 30, 2024
Posted by: kristam180927_9015
I love this machine !! Makes my morning so quick and easy! The quality of the coffee is unmatched!! Super easy to make so many different drinks !! And it’s really easy to clean
Written by a customer while visiting influenster.com
Customer Rating
3
Love the coffee not the machine
on May 30, 2024
Posted by: zoel183
This coffee machine makes very good coffee but the machine it’s self has given me some trouble it takes a long time to make a small cup of coffee and the cleaning process isn’t very good there’s no way to get it back to its original form, it was great at first but I just am not happy with how long it takes. But if you’re looking for something that makes great coffee it does! Just not in a timely manner!
Written by a customer while visiting influenster.com
Customer Rating
1
Disappointed
on May 28, 2024
Posted by: Hannah
A very faint red light came on and I did everything I could to get rid of it. You could literally just barely see the light lit up. I searched Nespresso page for tips and also the internet but nothing helped. Machine would not even let me factory reset or descale it. Had the machine for not even a year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, May 29, 2024
Thank you for your review, Hannah. We're confident we can come to a resolution. Your machine is covered under warranty for replacement or repair, whether in or out of warranty, so please call us. We're here 24/7 at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
good company
on May 28, 2024
Posted by: EvCarku
from Boston, MA
[This review was collected as part of a promotion.] just purchased my 2nd machine, 1st broke within 2 years, they gave me 35% off for returning my broken machine. great deal i think!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do NOT recommend! Latch stuck closed
on May 28, 2024
Posted by: Char4315
from Texas
The top latchwould stick making the machine unusable. I chatted with support who set up a video call with me and offered 35% off a new machine, which is ridiculous. I could probably find one cheaper than that offer. I have about 50 plus pods that are now useless because the machine is stuck shut. The machine isn't that old for the price point it should last much longer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, May 30, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Flying machine spring
on May 28, 2024
Posted by: Caro710
from TX
I purchased this machine not even a year ago and the machine surprised up by almost exploiting out the machine spring along with the pod insert across my kitchen. I do not recommend this machine to anyone looking for a long lasting machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, May 29, 2024
We thank you for your review, Caroline, and for contacting us regarding a resolution. Every machine is covered under at least a one-year warranty with both in and out of warranty replacement or repair service, and we hope to hear from you so you can continue to enjoy your favorite Nespresso selections soon.
Written by a customer while visiting Nespresso USA