Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Tasteful coffee
on June 4, 2024
Posted by: Taima
from Austin, TX
[This review was collected as part of a promotion.] This machine makes my favorite cup of coffee with any pod I choose. Easy and simple yet full of flavors.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great features
on June 4, 2024
Posted by: TR
from Arizona
[This review was collected as part of a promotion.] I love my new Vertuo Plus Nespresso Coffee Maker! So sleek and easy to use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
good while it last
on June 3, 2024
Posted by: lsm0991
from Chicago IL
I have had for about a year, it worked great until one day it just stopped. I tried plugging it into four different outlets in my kitchen and each one, nothing. I tried the instructions from the manual and even went on to YouTube and could not get it to turn on. The second issue I have is that there is no separate cleaning button. From what I gather this is a general Nespresso issue. So it may not only apply to this machine. There are some things I like about it which are the variety in sizes that it accommodates and sleek look. But the machine does not last very long.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, June 4, 2024
Thank you for your review. If you ever need assistance with cleaning the VertuoNext machine, such as running a priming cycle or descaling, please do not hesitate to contact us through our toll-free number. The VertuoNext machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. We are available 24 hours a day, seven days a week at 1-800-562-1465, so you may call anytime at your earliest convenience. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great and easy use!
on June 3, 2024
Posted by: Nespresso1
from Sunny isles beach, florida
[This review was collected as part of a promotion.] I love the machine and how easy it is to use. I have been using it daily!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So Far So Good!
on June 3, 2024
Posted by: AMNC111
from Raleigh, NC
[This review was collected as part of a promotion.] I bought this a month ago and so far it has worked very well. I am happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great cup of Joe!
on June 2, 2024
Posted by: kcal
from Napa, CA
[This review was collected as part of a promotion.] Received Vertuo Next Machine a week ago and it works great. Like the options of more sizes. The back/rose gold looks stunning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
BUY IT NOW
on June 2, 2024
Posted by: Marz
from Havasu, AZ
[This review was collected as part of a promotion.] I am so happy with my machine! I don’t need no more starbies anymore. Best purchase ever
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on June 1, 2024
Posted by: Susie
from Pittsburgh, Pa
I’ve had two of these machines and they both broke
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, June 3, 2024
Hi Susan. We’re dismayed to learn that your Vertuo Next machine does not meet your expectations. If you’ve not paired your Vertuo Next with your smart device, we kindly ask that you pair your machine to your phone and check for any Firmware updates. If the Firmware update is successful we’d recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. Nevertheless, we’ve arranged an escalated call back from a Machine Expert at the number we have on file for you and if you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Callbacks can occur within 24-48 hours from being submitted. Thanks!
Written by a customer while visiting Nespresso USA