Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
on June 22, 2024
Posted by: Marmie
from Goodyear AZ
Wish the pods were less expensive Great coffee thanks
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on June 22, 2024
Posted by: Sandi24
from Woodland Hills, CA
[This review was collected as part of a promotion.] I love this machine. The coffee is wonderful and I am saving money by not going to buy my coffee on the way to work.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee!!!!
on June 21, 2024
Posted by: BB
from San Augustine, tx
[This review was collected as part of a promotion.] I used at a friends and had to have one for myself. Love the coffee!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Overall good machine, but a lot of maintenance.
on June 20, 2024
Posted by: Jordan
from Chicago, IL
Received this product as a gift 3 years ago and the machine has constantly had issues. I now have to bring the machine in for maintenance or purchase a new machine. I have heard other Nespresso machines do not have as many issues as this one. Would suggest getting a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, June 21, 2024
Hello Jordan. Thank you for your feedback, and we appreciate your honest review. All of our machines come with up to a one-year warranty, and a lifetime of troubleshooting support. Should you need any further assistance, don't hesitate to give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
So far so good after two weeks
on June 19, 2024
Posted by: Steve63
from North Carolina
So far Ive really enjoyed the outstanding coffee. I like that I can make pretty nice lattes with the aerochino . It is NOISY though! holy moley its like a train running thru my kitchen. Another minor annoyance is it doesn't sense low water like my Keurig did. when It runs out of water it brews a partial cup and sounds like its going to explode.
Why doesn't the plus brew the 12 ounce XL cups? I received the machine as a gift and it seems like its one of the higher end machines but it is less capable than the Pop. It doesn't make sense to exclude that capability
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great!
on June 19, 2024
Posted by: wally
from Boston, MA
Best investment in history.. :)Best investment in history.. :)Best investment in history.. :)Best investment in history.. :)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Internal Leak within 14 months.
on June 19, 2024
Posted by: Michelle J
from Scottsdale
Not even two years old and it started leaking significan amounts of liquid into the pod dispenser. Troubleshooting with Nespresso support led to conclusion that it had an internal leak but no longer under warranty.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, June 20, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that we offer replacement and/or repair assistance through our toll-free number, 800-562-1465, even when your machine is out of warranty. We are confident that we’ll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing product
on June 18, 2024
Posted by: Jenn123
from New York, NY
[This review was collected as part of a promotion.] I bought this last month and I am obsessed with it! It makes the perfect cup in under a minute. So many different coffee flavors and intensities to choose from. Made my whole coffee experience 10x better!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA