Hi Miranda. Thank you for your review. We are disappointed to learn the Vertuo Next does not meet your expectations. We are, however, thrilled to hear that your machine was replaced with an Vertuo. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your replacement Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.

Thank you for your review. We’re disappointed to learn of your recent experience with our team not meeting your satisfaction when reaching out for troubleshooting assistance for your Vertuo Next. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience in your account for review. Please get in touch with us at 1-800-562-1465 if you would like us to arrange a callback with a supervisor who may be able to assist with additional options. We’re confident that we’ll come to a satisfactory resolution. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.