Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
1
Great at first! Lasts 1 year - very noisy also
on July 20, 2024
Posted by: Denise
from Orlando, FL
I’ve had many Nespresso machines throughout the years. Overseas I always had the original line, same for my entire family. We’ve never had any issues and we are Nespresso customers basically since they first came out. I now live in the US for 3 years and my third Vertuo line machine just stopped working. I guess either the Vertuo line is horrible or the machines sold in the US are lower quality. A coffee machine is not supposed to be disposable. And there are 2 years warranty for most machines, they offer only 1 yr for Vertuo Plus, does that mean they expect it to brake shortly after a year?
I would recommend this to a friend!
Response from Nespresso USABy Aimee C., Customer Service, July 22, 2024
Thank you for your review and honest feedback, Denise. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Please get in touch with us at your earliest convenience at 1-800-562-1465 so our Machine Experts can work with you to resolve your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my morning coffee!
on July 19, 2024
Posted by: laura505
Had this coffee machine for around 3 months now and do not regret buying it! Easy to use, and I love how the coffee machine has a slick black design not too big. Low maintenance required too. The noise level isn’t too bad either. I previously had a delonghi and it was so noisy!
Written by a customer while visiting influenster.com
Customer Rating
5
Must Have!!!!
on July 18, 2024
Posted by: KaraC
I am completely obsessed with my Nespresso Vertuo Next Coffee and Espresso Machine. I love that o can brew my own espresso, coffee, iced drinks and so much more right at home. It is super easy to use, quiet, convenient and also easy to clean which is a huge plus for me. I love that I can enjoy a delicious hand crafted drink, ready in minutes from the comfort of my home.
Written by a customer while visiting influenster.com
Customer Rating
1
Worthless
on July 17, 2024
Posted by: Scott the Frustrated
from Detroit Michigan
Absolute garbage. I had it replaced at least once. The last time it broke down and would not read the codes. I would call them once a week and after a long process they would get it running again once. They know these things do not work because they sell so many refurbished ones. Do not recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, July 18, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that we offer replacement and/or repair assistance through our toll-free number, 800-562-1465, even when your machine is out of warranty. We are confident that we’ll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaks after every use!
on July 17, 2024
Posted by: stephvalley
from Cincinnati, OH
Machine leaks during and after every use. I've tried to pinpoint the source of this leak for ages - looked over machine for hairline cracks, scanned water reservoir for chips, etc. - and cannot figure it out. Would be a four- or five-star review if I could get a full pour, but I digress...
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, July 18, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fab Nespresso machine
on July 14, 2024
Posted by: sharon253
This espresso machine is great, the brewing options are easy to use and so easy to clean the coffee tastes great it's a nice size and can fit in a small area in the kitchen.
Written by a customer while visiting influenster.com
Customer Rating
2
Not worth the price
on July 14, 2024
Posted by: Aboo
from Harrisburg PA
I had mine for 2 years and then it broke. It was good while it lasted but i would not repurchase.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, July 15, 2024
Thank you for your review. We are sorry to learn that your Vertuo Next is no longer performing to your expectations. We know how disappointing it can be when a machine breaks. Please kindly note that this machine comes with a one-year warranty, as well as lifetime troubleshooting assistance. We also offer out of warranty replacement and repair options. For assistance with your machine, we invite you to reach out via our toll-free number at 877-964-6290. We hope to hear from you soon!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee maker ever!
on July 13, 2024
Posted by: katieme484
This is one of the best quick coffee makers I’ve used. The coffee is always delicious. I love to try the new pods Nespresso comes out with. It’s very easy to start a cleaning and most of the exterior components are fully removable to wash in the sink. Huge upgrade from a Keurig!
Written by a customer while visiting influenster.com