Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Great product
on August 6, 2024
Posted by: Soni
from Salisbury, NC
I been using this nespresso machine for over 6 months and I love it The coffee is delicious
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on August 5, 2024
Posted by: Buzz
from Dallas, TX
[This review was collected as part of a promotion.] Delicious. Really enjoying the coffee and the ease of preparing.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not for me Majorly Disappointed
on August 5, 2024
Posted by: HJ
from FL
Someone wrote this prior to me, but it is my exact feelings so I will echo what they said….Mediocre coffee, finicky machine, expensive. I wouldn't spend the money if I had to do it over. The coffee is also not hot enough for me. I am very disappointed Ana’s it sits in my counter and I use my trusty Bunn that sits beside it. Also, the cost of the coffee is way too much and is wasted because I have to buy a minimum of 10 and then they are left to sit when I don’t like the first one out of the box.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa, Customer Service, August 6, 2024
Thank you for your review. We’re dismayed to learn that you haven’t found a Vertuo blend that caters to your tastes and the coffee from your VertuoPlus machine is not hot enough. Most Nespresso machines have at least a one-year warranty, with a lifetime a lifetime of free troubleshooting, via our toll-free number 800-562-1465. We recommend calling Nespresso for assistance to speak with a machine expert who can assist you with your machine and offer some 5 oz. and 7.77 oz. coffee recommendations for you. We look forward to speaking with you soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Leaking.
on August 4, 2024
Posted by: Cupa Joe
from NC
I've had this machine for about a year and a half. It started leaking slightly from the seam about a year ago. It was small at first, but the leak has just progressively gotten worse. I don't know what to do about it. I like my machine, but I don't know what else to do at this point.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We are happy to assist you with prompt and comprehensive troubleshooting support at 800-562-1465. We are available 24 hours a day, seven days a week, so you may call anytime at your earliest convenience. A Machine Specialist can troubleshoot with you to determine the issue and provide you with the best resolution, as well as set up your machine for repair if that is deemed necessary. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great if you only want it for a year
on August 4, 2024
Posted by: jval94
coffee tastes good and its really convenient…for about a year. and then the machine stops reading the capsules, and you have to waste SO many capsules just to get your cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best coffee drink is from Nespresso
on August 4, 2024
Posted by: peterz8
Super machine ,is good looking ,and Nespresso cafe is Top ,my wife did a lot of years de demonstratice from this in different warehouses in the Netherlands
Written by a customer while visiting influenster.com
Customer Rating
1
Awful
on August 3, 2024
Posted by: Nicole
from Richmond, VA
I bought this machine a year ago and it has never worked well. a month in it stopped working. I was able to get maybe 10 cups of coffee and wasted a sleeve of pods trying to fix it. Save yourself the trouble and do not buy it. The coffee is so good when it works but the pods are overpriced and the machine is low quality. Would highly recommend looking at different brands for an espresso machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review and recent troubleshooting. We are happy to see you were able to speak with a Machine Specialist and receive information about your out-of-warranty options. Please call to take advantage of the offers available for your machine. We are available 24 hours a day, 7 days a week at, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Died right after warranty.
on August 2, 2024
Posted by: Doug
After a year and a half the machine died. Yes technically outside of the warranty period so we are owed nothing but having to buy a new one after so little time. I’d rather support a company that trusts their products and supports the customer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support. We also offer out-of-warranty options. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA