Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Outstanding Performance
on August 11, 2024
Posted by: Vinny
from New Jersey
Great product outstanding coffee been a customer for 10 years
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Never better espresso!
on August 8, 2024
Posted by: briano15
Love the nespresso! For “pod”/single use coffee, it doesn’t get any better. The only knock I have on it, is that it is expensive to purchase the machine and pods.
Written by a customer while visiting influenster.com
Customer Rating
5
Easy to use, RELIABLE, looks great, amazing brew!
on August 7, 2024
Posted by: Smurphy24
from New Jersey
A few months with my rose gold Nespresso Next Premium and I could not be happier. It is reliable, brews the BEST tasting coffee and espresso. I love the perfect crema every time on both and that it brews so many sizes! I have become the household barista (and for friends too)! Love how it connects to the phone and it tells me when it's due for cleaning!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
design flaws/bad technology
on August 7, 2024
Posted by: sadgirl
from Kentucky
ZERO STARS!! top button stopped working after brewing ONLY 20 cups. I didn’t even get to use all of my pods before it was completely useless. brand new fresh out of the box stopped working after 20 cups and cannot be replaced because of warranty issues. i’m SO sad don’t buy this or you’ll be sad too
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, August 8, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next machine is having issues brewing capsules. Most Nespresso machines have at least a one-year warranty, with a lifetime a lifetime of free troubleshooting, via our toll-free number 800-562-1465. We recommend calling Nespresso for assistance to speak with a machine expert who can assist you with your machine. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program. We’re confident we’ll get you back to enjoying your favorite blends again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Consistently great coffee
on August 7, 2024
Posted by: MBW
from Sylva, NC
The coffee a brew with the machine is constantly some of the best I’ve ever had. I mostly use double espresso pods, and also have a Breville espresso maker. The coffee from this machine is more consistent even if it’s a little more expensive for coffee made at home, but it’s just as good or better than going to a coffee chain and costs a fraction that amount.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad machine - don't buy!
on August 7, 2024
Posted by: IndigoRose
This machine is just simply. bad. I've had it for a little more than a year, already had a replacement, and it still does not work. It requires tons of attention, and every time it breaks due to a new issue. I spend more time on the phone with the support than I do drinking coffee. My brother has the same machine, and, alas, he has issues all the time. I had the original machine for years, and never had problems with it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, August 8, 2024
Hello, and thank you for your review. We are disappointed to learn the Vertuo Next does not meet your expectations, however we are thrilled to see your machine was replaced by one of our machine experts. If you need assistance with your replacement VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
High Quality
on August 6, 2024
Posted by: Anonymous
My husband doesn’t drink coffee so I needed an easy, one cup machine that gave me coffee shop quality with every cup. This machine is perfect for that! I love using it for iced coffee.
Written by a customer while visiting influenster.com
Customer Rating
5
on August 6, 2024
Posted by: Ginny
from Ga
[This review was collected as part of a promotion.] Rich coffee. Love the seasonal coconut coffee. So easy to have coffee on hand.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA