Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
3
Convenient and foamy but….
on August 17, 2024
Posted by: peonyholic
Espresso comes out foamy, which I really like; however, after one year, it started getting difficult to close when putting in a pod. Another minus point is that it only works with their pods. I tried different kinds of refillable pods in order to use different kinds of beans, but it didn’t turn out well
Response from influenster.comBy Nisha B., Customer Service, August 19, 2024
Hi. We’re dismayed to learn that the Vertuo Next does not meet your expectations. We’ve arranged a call back from a Machine Expert who will be better able to assist you. Call backs can occur within 24-48 hours from being submitted. We’d recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting influenster.com
Customer Rating
5
The best coffee
on August 16, 2024
Posted by: ashypena_2065
I was a daily Starbucks drinker until this machine. The varieties of coffee along with the freshness is amazing. Very easy to use and clean. The pod varieties indicate the size of the coffee. You can brew a single shot all the way to a d scent size pitcher of coffee. My coffee comes out perfect each time. Noise level during brewing is minimal. It also features Bluetooth to let you know if there is an issue with your machine. I’ve already purchased several as gifts.
Written by a customer while visiting influenster.com
Customer Rating
2
Poor quality, short lifespan
on August 16, 2024
Posted by: Merlin
from WI
Great tasting coffee when it works...but it usually doesn't work. Typical experience with this machine is to insert a pod, have it spit out a tiny amount of coffee and then just stop working while blinking red. Unplug and replug, try again, rinse repeat and maybe, just maybe, get a cup of coffee after wasting a few pods. I tossed mine in the trash. I would not recommend these machines to anyone as my experience seems typical. Search online and you see my story repeated by many.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, August 17, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with at least a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine
on August 16, 2024
Posted by: Warr2605
Coffee maker is garbage only lasts a few years with minimal use. Gets a blinking red light. Tried descaling twice after the cleaning cycle the red light just blinks. The machine brews awesome tasting coffee however not worth replacing machine after a few years with only minimal use ( 4 cups a month max ) as only my wife used this . She is not a big coffee drinker. I use my keurig everyday and it lasted so far 6 years going strong.
Response from Nespresso USABy Kena, Customer Service, August 17, 2024
Thank you for your review. We’re dismayed to learn that your VertuoPlus isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a lifetime of troubleshooting service, even when it’s out of warranty. For replacement or repair assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
This model of machine is not good choice
on August 13, 2024
Posted by: Sunny
from Chicago IL
I have two machines not working . Both were gift from my daughters my daughter tried contact to company few times and asked repair them. These machine is not last not that long.
I have'nt been able to use this for long time. I don't want to recommend this . I love to send them back to company.
I have'nt been able to use this for long time. I don't want to recommend this . I love to send them back to company.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, August 14, 2024
Thank you for your review, Sunny. We're sorry to learn the Nespresso gifts from your daughter have been a disappointment, but we're here to help. For best assistance, we ask that you call 800.562.1465 when you're near your machines. A Machine Expert will register your machines, troubleshoot and come to a satisfactory resolution. We hope to hear from you soon and have noted your feedback on your account.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I recommend
on August 13, 2024
Posted by: wyanneshae
Let’s see talk about the stunning design build tea maker let me tell you this is the best of the best the quality is really good easy to clean easy access especially when going to work grab and go you can customize your features brooo this is the best!!
Written by a customer while visiting influenster.com
Customer Rating
1
Absolute Pass - not worth the headache
on August 12, 2024
Posted by: Kickinitoldskool
from Minnesota
Absolute fail on my part not to read reviews before purchasing. This machine has not easily brewed a coffee capsule since day one. I get blinking red lights, solid orange or red lights. Things that should spin don’t always. I’m glad I bought it on sale but I don’t even have patience to spend more time troubleshooting. It refuses to connect to my phone via Bluetooth and it feels like help can’t happen since it’s not connected to the app. Will stick with my Original Line machine
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, August 14, 2024
Thank you for your review. We appreciate your long-standing relationship as a Nespresso customer, Emily, and we know your time is valuable. Please allow us the opportunity to regain your confidence and call at your convenience when you're near your Vertuo Next. We're here 24/7 at 800.562.1465 and have noted your concerns on your account. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nespresso!
on August 12, 2024
Posted by: meganc600
I love my morning coffee from nespresso. It looks sleek and classy and is really easily maintained once you keep it clean and descaled!
Only flaw is that it only takes vertuo pods so you can’t get any of the lidl/ aldi versions yet!
Only flaw is that it only takes vertuo pods so you can’t get any of the lidl/ aldi versions yet!
Written by a customer while visiting influenster.com