Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
1
on August 30, 2024
Posted by: 12345
Broke after 1 year, leaking coffee everywhere, don't buy
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, August 31, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not Okay!
on August 30, 2024
Posted by: Cutejoyus
from NC
I purchased my machine in February of last year. It worked perfectly for over a year. About a month ago, it stopped brewing without me descaling or cleaning the machine before use. I have descaled this unit, ran the cleaning cycle at least 30’ times in the past few weeks. I called the support line. The first person connection was bad. He said he would call me back, but never did. So, when I called back the lady was in the process of helping me and then her line disconnected and she never called back either. They ask for your number to call back when disconnected, but do not call back. Anyway, I did complete the toothbrush cleaning instructions and the toothpick instructions. It worked for a week and now it’s back to requiring me to clean it before brewing my morning coffee. This is impractical and flat out unacceptable. I owned the K brand machine without any issues for many many years. It is not okay that this machine cost more and last much much less. I am beyond annoyed and frustrated with Nespresso at this point.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, August 31, 2024
Thank you for sharing your review. We are sorry to hear that your Vertuo Next machine is not functioning as expected, and we appreciate the chance to assist you. We want to assure you that your machine is covered by a one-year warranty, and we also provide lifetime troubleshooting support. Even if your machine is no longer under warranty, we offer replacement and repair assistance.
Please don't hesitate to reach out to us through our toll-free number, 800-562-1465. We are confident that we can work together to find a satisfactory resolution to the issue you are facing.
Please don't hesitate to reach out to us through our toll-free number, 800-562-1465. We are confident that we can work together to find a satisfactory resolution to the issue you are facing.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Aesthetic + Fast Espresso Maker
on August 29, 2024
Posted by: faithnsable
My nespresso is one of my favorite products in my house! It’s aesthetically pleasing & the espresso is so good! The noise level is minimal. There are various pods you can get directly through nespresso or other brands! I prefer the Starbucks blonde nespresso pods!
Written by a customer while visiting influenster.com
Customer Rating
5
Blissful mornings
on August 29, 2024
Posted by: Anonymous
I loved my first machine so much that I bought another one. Although this one is a bit louder I feel like it has more character. Love the quality of my coffee and you can make various sizes. Super easy to clean and maintain.
Written by a customer while visiting influenster.com
Customer Rating
5
Great Features
on August 28, 2024
Posted by: Helkat1970
from Germantown, MD
[This review was collected as part of a promotion.] Amzimg taste, simple to use.So many capsules to choose from. Great price as well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
great coffee, if it works
on August 26, 2024
Posted by: jrum
from Kentucky
great coffee, if it works. Repeated problems with this machine starting to brew then flashing error codes After three calls to support, two video calls and a lot of wasted time. The machine is just poor quality. Hard to clean and unreliable. Would NOTreccomend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 27, 2024
Thanks for your review. We’re dismayed to learn that your Vertuo Next machine is not meeting your expectations, and it works after troubleshooting to then have the same issue arise again. Your machine has a one-year warranty and a lifetime of troubleshooting. If troubleshooting is unsuccessful, we have repair and replacement options to provide you via our Assistance Service Program, even when your machine is out of warranty. We recommend calling our toll-free number 800-562-1465 if the issue persists. You may also troubleshoot via live chat on our website when you select “Machine Assistance” from the chat category. We’re confident we’ll get you back to a consistent Nespresso coffee ritual soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Recommend for all coffee lovers!
on August 25, 2024
Posted by: nadiaa104
This has been the best coffee machine yet! Both espresso and coffee is amazing and all the flavors are so freshly brewed! It is very easy to use, clean, not too loud, and makes for the best hot coffee or iced latte, definitely recommend!
Written by a customer while visiting influenster.com
Customer Rating
5
Great coffee!!
on August 24, 2024
Posted by: _jaslynnnn_6494
The nespresso is a higher quality coffee pod brewer compared to the Keurig. So many coffee & espresso pod strengths and flavors to choose from. It heats up quickly & quietly brews quality coffee. I use it all the time and always suggest it to people. They also have a recycling program for their pods!
Written by a customer while visiting influenster.com