Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Very nice
on September 18, 2024
Posted by: Jerrygracz11
from Hampshire il
Berry nice The product is excellent!! The coffee is excellent, the look is wonderful, I love this product
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Lots of options and it is super easy
on September 18, 2024
Posted by: GigiC
I love this espresso machine. I’ve had it about a year now and it has been great. Only takes about a minute per pod and is so easy! So many drinks options as well
Written by a customer while visiting influenster.com
Customer Rating
4
Perfectly brewed coffee every time!
on September 17, 2024
Posted by: jenny-sue
I love my Nespresso Vertuo! I love that you can brew either a big cup of regular coffee or an espresso or double espresso to make a latte. I think there is a coffee for everyone, wether you like a really strong coffee, really light one or anything in between! I had a keurig for years, but I switch to Nespresso a few years ago and I'm never going back. The water tank could be a little bigger in my opinion but you can still make a few coffees with one tank.
Written by a customer while visiting influenster.com
Customer Rating
5
No more spending money on my coffee
on September 16, 2024
Posted by: fabians48
The Nespresso Vertuo is a true masterpiece, meticulously designed to cater to the most discerning coffee lovers. From its sleek, elegant appearance in Piano Black to its intuitive functionality, this machine exudes sophistication. With each brew, it consistently produces coffee that boasts a rich, robust flavor profile, elevating every sip to a luxurious affair. Easy to clean. Stop spending money and make your own coffee. Just pour the water and within minutes your coffee is ready. A water bottle can make up to 3 coffees.
Written by a customer while visiting influenster.com
Customer Rating
1
Nothing but trouble
on September 15, 2024
Posted by: Lgk62
from VA
Have had nothing but problems with this machine. Use it once a day and every other week gives me the code that it needs cleaning and descaling and won't run properly. Have wasted so many pods, that I think Nespresso owes me!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, September 16, 2024
Thank you for your review. We understand your Vertuo Next machine is not working to your satisfaction and continues to indicate it’s time to clean and descale your machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We recommend calling our toll-free number when you’re with your machine at your convenience, to speak with one of our machine experts. We’re confident we’ll come to a satisfactory resolution, and you’ll be back to your Nespresso Coffee Ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great tasting coffee
on September 12, 2024
Posted by: tiam121
Love this coffee machine. Such good quality coffee. It’s not too noisy which I love. It’s super easy to clean. I am so obsessed with Nespresso!!!
Written by a customer while visiting influenster.com
Customer Rating
1
Bummer of a machine!
on September 11, 2024
Posted by: Mommytoblue
from Rocklin, CA
18 months and it’s a goner. This machine should last longer than that. No matter what I do and what the Nespresso techs do, no one can get this machine working again. Blinks twice red and goes back to yellow/green. Did all the checks and was then told sorry but your machine is never going to work again.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., September 12, 2024
Thank you for your review. We certainly understand your frustration, and hope you know that we're always here to help. If you'd like us to arrange an escalated call, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Quality Coffee
on September 9, 2024
Posted by: lizziem70
Best machine! I use it in my office and is the best pick me up! I use it every afternoon for over a year now and still works great! This is my second machine and best purchase ever.
Written by a customer while visiting influenster.com