Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
My Daily Essential
on October 4, 2024
Posted by: amna09
I absolutely love my Nespresso VertuoPlus Deluxe Bundle, and I honestly don’t know what I would do without it! The variety of brewing options—from espresso to full cups of coffee—makes it perfect for every mood and time of day. The machine’s design is sleek and modern, fitting beautifully in my kitchen, and it’s incredibly easy to maintain with minimal cleaning required. I love the customization features, allowing me to adjust cup sizes and brew strengths to my preference. Every beverage comes out rich and flavorful, with perfect crema every time. If you’re a coffee lover, this machine is a game-changer!
Written by a customer while visiting influenster.com
Customer Rating
1
Not Recognizing any pods
on October 4, 2024
Posted by: nocoffeeagain
from Alexandria VA
This was my second vertuo next the first one lasted about 3 years this one about 16 months. From reading recent reviews it sounds like I am not the only person that had this issue, in the last few days. My machine stopped recognizing any pods. I noticed in the app it says my machine needs a firmware update, could this be connected to the issues it sounds like a number of people are experiencing????
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, October 5, 2024
Thank you for your review and candid feedback, Mellisa. We are sorry to learn your Vertuo Next machine is not meeting your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 1-800-562-1465. We recommend calling in to speak with a Machine Expert at a convenient time, as they will work with you to resolve your machine issues. We are available 24 hours a day and 7 days a week for your convenience. We are confident that our team will provide efficient and effective options to return you to your Nespresso coffee ritual as soon as possible.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t waste your money!
on October 4, 2024
Posted by: Crystalynn
from Palestine, Tx
I purchased this machine from a recommendation by my boss. Never should have wasted my money. The only way to use the over priced pods is to run it in the descale mode and just open it when the coffee starts looking watery. I’ve followed every possible troubleshooting thing listed on line and in the book. What a complete joke! Thank goodness I kept my K-cup!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, October 5, 2024
Thank you for your honest review and feedback, Crystalynn. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 1-800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you to address your machine issues. We are available 24 hours a day and 7 days a week for your convenience. We are confident we will assist you with a quick and effective solution, so you can return to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine
on October 3, 2024
Posted by: KaitlynnM
I love this machine. The pods are so great compared to other brands and not too expensive. Love the frother it comes with it works well. Easy maintenance. Overall great!
Written by a customer while visiting influenster.com
Customer Rating
1
Don’t waste your money
on October 3, 2024
Posted by: Bmurr
Bought this about a year and a half ago after trying it at a family members house. Bit costly compared to your regular pod machines but coffee was good and wife was hooked so decided to try it. Given the higher priced pods as well this machine was lightly used only on weekends as a treat. Now, 18 months later the machine doesn’t work, no one can tell us why, and I’m stuck with maybe 100 pods I can’t use or return. All this trouble and to Nespresso it’s only worth an extra 10% off another machine. What a joke.
Response from Nespresso USABy Chloe H., Customer Service, October 4, 2024
Thank you for contacting Nespresso, Brandon. We're disappointed to learn that your machine is not working to your satisfaction, and we apologize for any inconvenience. We are available 24 hours a day and 7 days a week by phone for your convenience. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Clean, delicious,& easy option for coffee at home
on October 3, 2024
Posted by: cindyr277
At first I was against buying this machine as I thought it would collect dust but we have used this every day since we bought it! The Nespresso makes coffee at home an easy task! Love the sleek and minimal design. And cleaning it is super easy!
Written by a customer while visiting influenster.com
Customer Rating
4
Great coffee maker
on October 3, 2024
Posted by: Fairydust1
from Atlanta
I do love my Vertuo Nespresso. Makes the mornings easy. You do need to run the clean cycle about once a month to keep coffee grounds from staining the sensor and making the coffee maker go into to “red” or non working mode. Also, a regular mug fits under spout, but not a huge one. Otherwise, I love this! I love the frother that comes with it. You have to have that, in my opinion. I put my creamer in and and warm.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT PURCHASE
on October 3, 2024
Posted by: Mike
This was my second purchase of the same machine. My first machine stopped working after a year and a half. And I was offered a small discount on my next purchase or I could send it in to have it fixed and I had to pay a fee. So I purchased another one and a year and a half in, same thing happened. I was given the same recommendations and at that point I gave up. I do NOT recommend this machine. I am beyond frustrated with both of my experiences purchasing this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, October 4, 2024
Thank you for contacting Nespresso, Mike. We're disappointed to learn that your machine is not working to your satisfaction, and we apologize for any inconvenience. We are available 24 hours a day and 7 days a week by phone for your convenience. Please give us a call so we can further assist you. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA