Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Overall, it’s a fantastic choice for anyone seeking high-quality, convenient coffee at home.
on October 16, 2024
Posted by: tanyad93
The Nespresso Vertuo Next Coffee and Espresso Machine is a sleek and versatile addition to any coffee lover’s kitchen. It offers a wide range of coffee and espresso sizes with the touch of a button, thanks to its innovative Centrifusion technology, which ensures a rich and creamy brew every time. The machine heats up quickly and reads the barcode on each capsule for optimal brewing settings, making it incredibly user-friendly. Its compact design is perfect for small spaces, and the machine’s use of recyclable capsules adds an eco-friendly touch. Overall, it’s a fantastic choice for anyone seeking high-quality, convenient coffee at home.
Written by a customer while visiting influenster.com
Customer Rating
1
Dont Waste Your Money
on October 16, 2024
Posted by: Nope
from Chicago
Barely lasted a year. Looks like it's not an uncommon issue. They will give me a discount to buy another machine...... gee thanks. Not a good look, Nespresso
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, October 17, 2024
Thank you for your review. We're sorry to learn you're experiencing issues with your Vertuo Next machine and you didn’t receive adequate assistance. We certainly understand your frustration, and we hope you know that we're always here to help. If you'd like to arrange an escalated call for next steps, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to speaking with you and finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buy a new one every year
on October 15, 2024
Posted by: Me espresso
from Phoenix
Broke shortly after warranty expiration. Glad It makes great coffee, sad I have to buy a new one.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee lovers
on October 15, 2024
Posted by: niharikad3
I got this coffee machine as a gift from a friend and i just love it. It has various brewing options, the cleaning process is so easy. It has best customization feature with perfect water reservoir capacity. The beverage quality of is amazing. I would 100% recommend this product.
Written by a customer while visiting influenster.com
Customer Rating
4
yummy coffee
on October 14, 2024
Posted by: rileyb136
this is a great starter option for people looking to get into espresso. it makes strong and smooth espressos along with normal cups of coffee. mine has a small leak in the water reservoir which is why i gave 4 instead of 5.
Written by a customer while visiting influenster.com
Customer Rating
5
Easiest way to cut down on spending money
on October 13, 2024
Posted by: kelilyt
My Nespresso machine has been the EASIEST way for me to cut down on going-out expenses. While working from home, taking a coffee break has become an essential ritual in breaking up the day. That used to mean daily trips to a certain expensive green mermaid’s drive thru (ha), but now it’s become easier (and cheaper!!) to get creative at home coming up with new latte recipes using my Nespresso machine. I’ve tried saving money in this way before using standard drip coffee machines but would always get bored of the taste. Nespresso makes it easy to feel like a barista in your own home. Zero purchasing regrets!!!
Written by a customer while visiting influenster.com
Customer Rating
5
Extremely happy!
on October 13, 2024
Posted by: yuliianm26_3356
We are absolutely thrilled with the Nespresso Vertuo Plus! This is our second Vertuo machine. I first got a small one for work, and now we have this larger Nespresso Vertuo Plus at home. We’ve been using it for a few months, and it’s fantastic. What I love most is the wide variety of coffee options available, and the fact that the coffee comes out so creamy. It’s not just a little coffee with water, but a rich, aromatic, and flavorful brew. It’s honestly the best coffee I’ve ever had! Easy cleaning process. The design of the machine is also very stylish, and it doesn’t take up much space. Another huge plus is that it’s very quiet while making coffee. As a mom with a small child, I needed a machine that wouldn’t be noisy enough to wake my baby during naps, and this one is perfect. I’m extremely happy with it for that reason as well!
Written by a customer while visiting influenster.com
Customer Rating
1
Horrible Machine
on October 12, 2024
Posted by: PJYB
The original machine I bought needed to be replaced only after 1 year of using it only during the weekends. The replacement also started to give problems after less than a year. I sent it for “repair” and it is broken again after brewing just 3 cups of coffee.
Don’t buy this machine, it is absolutely the worst. And Nespresso shouldn’t be allowed to sell these machines anymore. It is basically just a scam.
I’ve spent I don’t know home many hours on the video phone from Nespresso trying to troubleshoot it. Now basically Nespresso is not responsible for this horrible made machine and the option is just PAY for a new one on a “discounted price”, NO WAY I AM SPENDING MY MONEY AGAIN ON NESPRESSO
Don’t buy this machine, it is absolutely the worst. And Nespresso shouldn’t be allowed to sell these machines anymore. It is basically just a scam.
I’ve spent I don’t know home many hours on the video phone from Nespresso trying to troubleshoot it. Now basically Nespresso is not responsible for this horrible made machine and the option is just PAY for a new one on a “discounted price”, NO WAY I AM SPENDING MY MONEY AGAIN ON NESPRESSO
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, October 14, 2024
Thank you for your review. We are dismayed to learn that your Vertuo Next machine is not working to your satisfaction. We’re pleased to see you reached out to us and troubleshooting was successful. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program. You have a 6-month repair warranty from your repair in September. If the issue persists, please call our toll-free number to speak with a machine expert to determine the next steps to assist you with your machine. We’re confident we’ll come to a satisfactory resolution, and you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA