Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,263 Reviews)
Rating breakdown 7,263 reviews
5 Stars
5,651
4 Stars
863
3 Stars
250
2 Stars
159
1 Star
340
86%of customers recommend this product.
(
3,228 out of
3,740)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
4
Very nice machine but "smart" features need work
on January 7, 2026
Posted by: Randy
from Mandan, North Dakota
[This review was collected as part of a promotion.] The machine looks great and works very well. However, I do believe the "smart" features need some work. I can connect the machine to our home wi-fi and my smartphone app. It says everything is connected, but when I try to communicate with the device over my phone to run descaling or cleaning features, I get an error message trying to connect to device. Very frustrating.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great selections
on January 21, 2026
Posted by: vjthedj
from Woodbine, Georgia
[This review was collected as part of a promotion.] My family in Italy had a Nespresso machine and we are now enjoying it here in Georgia.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fits seamlessly into my life
on February 11, 2026
Posted by: S
from New York, NY
[This review was collected as part of a promotion.] Love this, I use it everyday - as an espresso lover with limited time the vertuo next allows me to start my morning with my best foot forward without sacrificing taste or schedule
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Perfect Cup Every Time!
on February 12, 2026
Posted by: katrinar
from Nashville, TN
[This review was collected as part of a promotion.] Absolutely love my machine, the perfect cup of coffee every morning!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes cold brew
on April 14, 2026
Posted by: Nine
from New York
[This review was collected as part of a promotion.] I bought this new machine to replace my 10 year old one.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Simple yet effective
on May 19, 2026
Posted by: John doe
from San Jose
[This review was collected as part of a promotion.] Recently went in to replace my Virtuo that went out on me. Had planned to purchase the exact same model. I like the simplicity and build where the water container is in the backs makes it great for a counter top bar style. So far I’ve noticed it much stronger than the other one I had. Makes more foam on top. It is a bit louder but kinda reminds you of coffee shop vibes.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Started leaking
on September 18, 2021
Posted by: Gayla gumballs
from Edmond, ok
I loved this machine! No problems for 1 and a half years but then it started leaking. I took great care of it, descaling, etc. finally had to put it away in the pantry. Don’t have the heart to throw it away….
I would recommend this to a friend!
Response from Nespresso USABy JC A., Customer Service, September 20, 2021
Thank you for your review, Gayla.
We certainly want your Nespresso experience to be special and exactly to your liking. The VertuoPlus machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
We certainly want your Nespresso experience to be special and exactly to your liking. The VertuoPlus machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best gift to myself
on January 6, 2022
Posted by: nespressyourself
from New York, NY
- There is a wonderful variety of pods.
- You can make an espresso or full sized cup of coffee.
- The crema is excellent and it's super easy to use.
- I love how sleek and sexy it looks on my counter space (it doesn't take up much)
If you're looking to purchase this machine I highly recommend! The self lifting head, the design of the pod disposal and water tank make this machine extremely functional, well designed and chic.
- You can make an espresso or full sized cup of coffee.
- The crema is excellent and it's super easy to use.
- I love how sleek and sexy it looks on my counter space (it doesn't take up much)
If you're looking to purchase this machine I highly recommend! The self lifting head, the design of the pod disposal and water tank make this machine extremely functional, well designed and chic.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA