Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Great little machine
on November 11, 2024
Posted by: darrens12
I love this coffee/hot chocolate machine especially this time of the year. It is so great for the value. Great design too not to bad to maintain either.
Written by a customer while visiting influenster.com
Customer Rating
5
Coffee time
on November 11, 2024
Posted by: shikhaP
A few months with the Nespresso Vertuo Plus and I must say, it has been an absolute game-changer in my daily coffee routine. This review aims to highlight the exceptional features that make this coffee machine worthy of a five-star rating.
Indulgent Experience: The Nespresso Vertuo Plus delivers an indulgent coffee experience that surpasses my expectations. The aroma, flavor, and rich crema of each cup are simply delightful. It's like having a café-quality beverage right in the comfort of my own home. The quality and consistency of the coffee it produces make it a luxurious treat every morning.
Written by a customer while visiting influenster.com
Customer Rating
1
Poor quality equipment
on November 10, 2024
Posted by: Vas
from Fl
Purchased the Vertuo Next couple months back. Stopped working already, in less than 6 months. Very poor quality
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 11, 2024
Thank you for your review and honest feedback. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting assistance. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please call our toll-free number, 1-800-562-1465, to speak to a Machine Expert at your earliest opportunity so we may address your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful— gets stuck and won’t open
on November 10, 2024
Posted by: SarahBeth3
from Virginia
I’ve had this for a little over 2 years and it’s the worst! I can’t ever use it because it’s stuck and will not open. I’ve tried everything and when it finally does open it does it again. It’s a vicious cycle we paid all this money just for it to never work. I’ve used it maybe 10x since I got it. It’s not even worth the hassle. Just fry instant espresso, that’s never let me down.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 11, 2024
Thank you for your honest review, Sarah. We’re disappointed to learn your VertuoPlus is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please call our toll-free number, 1-800-562-1465, to speak to a Machine Expert at your earliest opportunity so we may address your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So great I bought two!!
on November 9, 2024
Posted by: amberr548
I grew up in an Italian household and have been drinking coffee since I was extremely young. I also was a barista when I was younger, and have every type of brew system out there to enjoy my coffees depending on my mood.
The biggest problem I had at work was not having a quick brew system for being on the go. I would usually bring in coffee I made at home but would run out early on, and I did not want to use my departments k-cups (they are tasteless!). I invested in one of these for my desk for work and WOW! I wish I’d done this sooner!
Pros:
-Coffee is hot
-The foam is AMAZING
-Flavour notes are clear and have much more body than other (quick pod) machines I’ve used in the past.
-Easy one touch button system that reads the pod code
-automatic open and close lid
-Easy clean up
-Coffee is hot
-The foam is AMAZING
-Flavour notes are clear and have much more body than other (quick pod) machines I’ve used in the past.
-Easy one touch button system that reads the pod code
-automatic open and close lid
-Easy clean up
Con:
-Louder than I expected
-Wish it was a 60oz water tank like my Deluxe version, but the 40oz is okay. Just more time running back and forth to the filter system haha.
-Louder than I expected
-Wish it was a 60oz water tank like my Deluxe version, but the 40oz is okay. Just more time running back and forth to the filter system haha.
Yup, that’s it for cons! If it were a bit more quiet, it would be nice, but of course that is not a deal breaker.
I have now purchased a machine for home to add to my other classic espresso machine, French press, pour overs, drip system, etc.
I also waited two months to review to make sure it was consistent with taste and performance. I cannot recommend these machines enough!
Written by a customer while visiting influenster.com
Customer Rating
5
So great, I bought two!
on November 9, 2024
Posted by: amberr548
I grew up in an Italian household and have been drinking coffee since I was extremely young. I also was a barista when I was younger, and have every type of brew system out there to enjoy my coffees depending on my mood.
The biggest problem I had at work was not having a quick brew system for being on the go. I would usually bring in coffee I made at home but would run out early on, and I did not want to use my departments k-cups (they are tasteless!). I invested in one of these for my desk for work and WOW! I wish I’d done this sooner!
Pros:
-Coffee is hot
-The foam is AMAZING
-Flavour notes are clear and have much more body than other (quick pod) machines I’ve used in the past.
-Easy one touch button system that reads the pod code
-automatic open and close lid
-Easy clean up
-Coffee is hot
-The foam is AMAZING
-Flavour notes are clear and have much more body than other (quick pod) machines I’ve used in the past.
-Easy one touch button system that reads the pod code
-automatic open and close lid
-Easy clean up
Con:
-Louder than I expected
-Louder than I expected
Yup, that’s it for cons! If it were a bit more quiet, it would be nice, but of course that is not a deal breaker.
I have now purchased a machine for home to add to my other classic espresso machine, French press, pour overs, drip system, etc.
I also waited two months to review to make sure it was consistent with taste and performance. I cannot recommend these machines enough!
Written by a customer while visiting influenster.com
Customer Rating
4
Decent, better than other options
on November 9, 2024
Posted by: kaylaf53
I use this over my keurig, it gets expensive with the pods. 2nd machine due to failure. Breaks easy. Have to descale and clean regularly. Lots of options, but again, costly with only their brand for options
Response from influenster.comBy Aimee C., Customer Service, November 11, 2024
Thank you for your review and honest feedback, Kayla. We’re disappointed to learn your previous Vertuo Next did not meet your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor to provide further feedback. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting influenster.com
Customer Rating
1
Great Cup of Coffee - When it Works
on November 9, 2024
Posted by: Shamus7200
from Portland, Oregon
This machine produces a great cup of coffee - when it works. You need to expect to get a year, maybe two out of it before it fails and needs replacing. I’m on my 3d machine in 3 years. The first failed because the optical mechanism that reads the coffee pods failed. The second got stuck in the descaling mode and just gave me the dreaded orange flashing light you’ll read about in other reviews. The machine just isn’t built well enough to handle daily use, which is a pity. I stick with it because the coffee is so good not because I’m mentally defective. Besides, in my experience most coffee makers aren’t up to the task any more anyway. It’s a choice between which defective machine gives you the best coffee for the longest period of time, in my opinion.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 11, 2024
Thank you for your review and honest feedback, Marc. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret it when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor for further support or to provide additional feedback. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA